First, personal etiquette; (1) Instrumentation refers to a person's appearance, which is the external expression of a person's mental outlook. A person's hygiene habits and clothes are closely related to the formation and maintenance of a dignified and generous appearance; 1. Hygiene: Cleanliness is the key to beautiful appearance and the basic requirement of etiquette. No matter how beautiful clothes and luxurious clothes are, if the whole body is covered with dirt and smell, it will inevitably destroy a person's aesthetic feeling. Therefore, everyone should develop good hygiene habits, wash their faces and feet after going to bed and getting up, brush their teeth in the morning and evening and after meals, wash their hair and bathe frequently, pay attention to neatness and change clothes frequently. Don't "clean personal hygiene" in front of people. For example, picking teeth, picking nostrils, digging ear wax, manicure, rubbing dirt and so on. These behaviors should be avoided by others, otherwise, it is not only unsightly, but also disrespectful to others. When talking with people, keep a certain distance, don't speak too loudly, and don't splash on the population. 2. Clothing: Clothing reflects a person's cultural quality and aesthetic taste. Specifically, it is necessary to be natural, decent, harmonious and generous, and to abide by some established norms or principles. Clothing should not only adapt to its own specific conditions, but also always pay attention to the dress requirements of objective environment and occasions, that is, dress should give priority to time, place and purpose, and strive to keep in harmony with time, place and purpose in all aspects of dress. (2) Speaking is an art and an important part of personal etiquette. 1, courtesy: be sincere and kind; The sound size should be appropriate, and the tone should be peaceful and calm; Respect others. 2. Terminology: honorifics, words expressing respect and courtesy. Such as "please", "thank you" and "sorry" in daily use, and the word "you" in the second person's address. The first meeting was "long heard"; Long time no see; Please criticize it as "teaching"; Trouble others call it "disturbing"; Seeking convenience is "borrowing light"; The client acts as "please" and so on. Efforts should be made to form the habit of using honorifics. At present, the polite expressions advocated in China are ten words: "hello", "please", "thank you", "sorry" and "goodbye". These ten words embody the basic language form of speaking civilization. (3) Manners and etiquette 1. Conversation posture: Conversation posture often reflects a person's character, cultivation and civilized quality. Therefore, when talking, first of all, the two sides should look at each other and listen to each other, instead of looking around, reading books and newspapers, looking tired and yawning. Otherwise, it will give people the impression of being absent-minded and arrogant. 2, standing posture: standing posture is the most basic posture of people, is a static beauty. When standing, the body should be perpendicular to the ground, the center of gravity should be placed on the palms of the two front feet, and the shoulders should be relaxed. Arms naturally droop or cross in front of the body, eyes straight and smiling. Don't bend your neck, waist and legs when standing. In some formal occasions, it is not advisable to put your hands in your trouser pockets or cross your chest, let alone make some small moves unconsciously. This will not only appear stiff, give people a feeling of lack of self-confidence, but also lose the dignity of etiquette. 3, sitting posture: sitting is also a static shape. A dignified and elegant sitting posture will give people an elegant, steady and natural aesthetic feeling. The correct sitting posture should be: straight back and relaxed shoulders. Women should put their knees together; Male knees can be separated, but not too big, generally not more than shoulder width. Put your hands naturally on your knees or on the armrests of your chair. On formal occasions, you should be gentle when you sit down, dignified and steady when you get up, and you can't rattle tables and chairs and create an embarrassing atmosphere. No matter what sitting posture, the upper body should be kept straight, as the ancients said, "sitting like a clock." If you insist on this, no matter how you change your posture, it will be beautiful and natural. 4. Posture: Walking is the main action in people's life, and walking posture is a dynamic beauty. "Walking like the wind" means using popular water to describe a brisk and natural gait. The correct walking posture is: light and steady, chest raised, shoulders relaxed, eyes looking straight, smiling, swinging arms naturally. Second, meet etiquette; 1, shake hands: shaking hands is an important way to communicate ideas, exchange feelings and enhance friendship. When shaking hands with others, look at them with a smile, don't be absent-minded, look around, and don't shake hands with others with a hat and gloves. In general, the handshake time should not exceed 3 seconds. You must stand up and shake hands to show respect and courtesy to others. Shake hands also pays attention to a certain order: generally, it pays attention to the "honour person decides", that is, after the lady, the elder, the married person and the person with high status reach out, the man, the younger generation, the unmarried person and the person with low status can reach out and respond. If a person wants to shake hands with many people, it is polite to talk to the elders first, then the guests, and the order is: superior first, subordinate later, subordinate, elder first, J first. 2. Bowing ceremony: Bowing, which means bending down to salute, is a polite way to admire others. When bowing, you must stand at attention, take off your hat, look west, or say something unrelated to the salute while bowing. Look at each other before bowing to show sincerity of respect. Seriously; , the mouth is not 6. After 6 years, women are given priority, and men later show respect and can eat anything. 3. Greeting: Greeting is a silent greeting etiquette, which is often used to greet people you know. In social situations, people often wave. Bow and take off your hat as a sign of goodwill. Third, public etiquette; (1) etiquette in specific public places 1. Theater: The audience should be seated as soon as possible. If their seats are in the middle, they should politely signal to the people sitting to let them pass; Think positively when you give up your seat, and don't let your hips face others. This is very impolite. You should pay attention to dress neatly, even if it is hot, it is unsightly to wear bare arms. Don't make a hullabaloo about and laugh in the theater. Use the theater as a snack bar. After the performance, the audience should leave in an orderly way and don't push. 2. Libraries and reading rooms: Libraries and reading rooms are public learning places. ① Pay attention to neatness and obey the rules. You can't come in wearing a sweatshirt and dragging shoes. ② Keep quiet and sanitary. It's impolite to walk lightly, don't talk loudly, and don't eat food with sound or shells. (2) Books, chairs, benches, etc. in libraries and reading rooms belong to public property, so we should also take care of them, and don't arbitrarily depict or destroy them. (2) Ride etiquette * 1. Riding white: strictly abide by the traffic rules. Do not run a red light, ride a bike without an umbrella, chase or run a tortuous race, or ride a bike with people. When the old, the weak, the sick and the disabled are slow to move, they should understand and take the initiative to be polite. 2. By train or ship: In the waiting room, keep quiet and don't make any noise. Line up in turn when you get on the bus. Don't push or collide. In the carriage and on the boat, you can't spit everywhere, throw scraps of paper and peels, and you can't let the children urinate anywhere. 3. By bus: When the bus arrives at the station, you should queue up in turn and take good care of women, children, the elderly and the sick and disabled. Don't grab a seat after getting on the bus, and don't put anything on the seat to occupy it for others. Passengers who are old, weak, sick, pregnant or holding a baby should take the initiative to give up their seats. (3) Travel etiquette 1. Sightseeing: All tourists should take good care of the public property in the tourist area. Public buildings, facilities, cultural relics and historic sites, even flowers and trees, cannot be destroyed at will; Don't scribble, scribble or carve on columns, walls, monuments and other buildings; No spitting, urinating, no environmental pollution; Don't throw peels, scraps of paper and sundries. 2. Hotel Accommodation: Passengers staying in any hotel are not allowed to make a loud noise in the room or hold a party called by the company, so as not to affect other guests. Be polite to the waiters and thank them for their service. 3. Dining in a restaurant: respect the work of the waiter, be modest and polite to the waiter, wait patiently when the waiter is too busy, don't knock on the table and bowl, and don't shout. For the waiter's mistakes in work, we should put forward them in good faith, not cynicism.

Satisfied, please adopt.