2. Key points: There are single or multiple problems, and solutions need to be formulated and put into practice.
3. The meaning of reconciliation: once a decision is made, it is difficult to take it back.
(Understanding: I bought clothes in a physical store, but I found something better after paying, but unfortunately I can't return it)
4. The essence of the problem is the gap between expectation and status quo.
There are two aspects to this problem.
The so-called "problem", in addition to the gap between the status quo and expectations: the problem, there is another side, that is, the topic extended by the problem: the problem. Therefore, the workflow to solve the problem should be: first, find the problem that is different from the expectation, then select the problem as a specific topic and find the answer as the answer.
6. Three types of problems: restitution, prevention of potential problems and pursuit of ideals.
The problem of restitution: restore the original situation and regard the original situation as the expected situation.
Guard against potential problems: There are no serious problems at present, but there will be bad problems in the future. From the purpose, it can be considered as a question of restitution.
Pursuing the ideal problem: improve the status quo and reach the ideal state.
7. In most cases, if the cause of the bad state cannot be found, then any coping strategy is actually just an emergency treatment. If we don't analyze the reasons correctly, we can't solve the problem fundamentally.
8. Analyze the reasons: based on facts, grasp the situation.
9. Among the ability to solve problems, analytical ability is the most important.
Most of the achievements in grasping the present situation and analyzing the reasons come from the analytical power based on facts.
The foundation of analytical ability lies in logical thinking.
10. "Analysis" refers to the classification of states and phenomena of objects.
The essence of analysis is not only to screen out the constituent elements of the problem, but also to understand the relationship between the elements from the details.
1 1. The quickest way to understand the situation and the reason: break down the structure of things with data and facts.
12.6W3H
What: What caused the bad state? What kind of bad state? This can be used to find problems.
Where: Where is the bad state? Where is the object that happened? This applies to a bad state.
Which: On which object? This applies to limiting one of several objects with the same properties.
When: When did the bad state happen? This is a time series that grasps the situation and helps to analyze the reasons.
Who: Why is this happening? This helps to ask and collect information.
Why: Why did the damage happen? This is the main axis to analyze the reasons.
How: Under what circumstances did it happen? Sometimes this is the direct cause.
How much: What's the damage? How much is the loss?
How much: How much is the loss?
13. Difference analysis to find the reason
Compare two or more things that are the same and find out the differences.
14. Three necessary conditions of causality:
(1) There is a correlation between the factor (x) regarded as the cause and the result (y).
(2) The factor (X) regarded as the cause occurs before the result (Y).
(3) No other interference factors.
15. Two solutions to prevent potential problems:
(1) Bottom-up method: think about the possible bad state from individual situation and imagination;
(2) Top-down method: first assume that some bad state will eventually occur, and then think about the individual incentives that may lead to this state.
(1) Determine the specific factors that must be paid attention to from the current situation.
(2) Suppose an unexpected state.
(3) Formulate preventive strategies to eliminate possible causes.
(4) Prepare the coping strategies in case of bad state in advance.
(1) Assume an unexpected state.
(2) Determine the inducement of bad state.
(3) Formulate preventive strategies to eliminate possible causes.
(4) Prepare the coping strategies in case of bad state in advance.
16. With regard to crisis management, it is suggested to set up a crisis management team in advance, which can respond to all emergencies immediately and the membership level must be high enough.
17. Risk analysis is the inducement to find out the potential bad state that may destroy the status quo.
18. "Analysis" refers to a kind of mental work that divides the chaotic reality into meaningful groups and clarifies the relationship between them. The essence of "analysis homework" is to screen out the components of the problem and carefully analyze the relationship between them.
19. If you definitely want to engage in a certain profession or obtain a certain license, you can ask planning questions when setting up subjects, such as "What should I do to construct an ideal career plan". The content of the solution strategy is to formulate and implement a practical action plan.
20. Steps to solve planning problems:
(1) Set a deadline to realize the ideal.
(2) List the necessary conditions
(3) Learning skills or knowledge
(4) make an implementation plan
2 1. My goal is to hit the target-Ichiro Suzuki in the next attack.
22. The source of solving problems lies in discovering the existence of problems.
23. The most important key to finding problems is sensitivity to change.
24. No matter the authenticity of the period, a negative attitude is not desirable. The starting point of solving problems is to actively explore problems.
25. Looking at things should not only dig deep into the details, but also grasp the overall situation with a broader vision.
26. Have a broad perspective, but don't go beyond your responsibilities. As a party, you should solve the problem in a down-to-earth manner.
27. Asking yourself six questions will help you find the problem.
28.SCQA analysis helps you find problems and set topics.
SCQA analysis 5 steps:
(1) Confirm the specific image of the parties in advance, whether they are people or companies.
(2) Describe the past experience, current stable state, ideal in mind and future goals of the parties. The s in SCQA stands for "situation"
(3) Suppose an event is subverting the current stable state. C in SCQA stands for "complex"
(4) In the process of SC, assume various topics in the form of self-questioning. Q in SCQA stands for "question", subject.
(5) Think that the answer of Q. A in SCQA stands for "answer". A refers to thinking about hypothetical solutions, accompanied by screening and evaluating alternatives.
5. Brainstorming should follow four rules:
(1) Don't criticize other people's ideas.
(2) Try to put forward many ideas.
(3) Welcome to speak freely.
(4) Develop other people's ideas