1, (return visit) Hello! Excuse me, are you Mr./Miss XX? Sorry to bother you. I am XX, customer service consultant of Guangzhou Automobile Toyota Jerry Yangxi Store. We'd like to provide you with a three-day after-sales service. It may take you about 5 minutes. Is it convenient for you? Last time you did XX maintenance in our store, did you help you solve the problem now? What is the current driving situation of the vehicle? If you have any comments or requirements on our after-sales service in the future, you can call our after-sales service hotline at any time: 69368866, and we will be very happy to provide you with services.
2. (Remind to make an appointment) In order to save the time of your next visit to the store for maintenance, please make an appointment with us after you arrive at the store. We will reserve materials and prepare workstations for you in the workshop in advance, and arrange front desk reception and maintenance technicians to give priority to you.
3.(CS reminder) In addition, GAC Toyota will send you a service satisfaction questionnaire by direct mail every month. In order to save your time and protect your rights, you can send the questionnaire to our after-sales department after receiving it. As long as you send the questionnaire to our after-sales department before * 25th, you will get a beautiful gift from our company. Thank you very much for your support and cooperation. Goodbye!
Second, the running-in attraction: N+7
1, (soliciting) Hello! Excuse me, are you Mr./Miss XX? Sorry to bother you. I am XX, customer service consultant of Guangzhou Automobile Toyota Jerry Yangxi Store. Thank you very much for purchasing our Camry. We want to pay a return visit to you after buying a car. It may take you about 5 minutes. Is it convenient for you? How many kilometers has your car traveled so far? What are the driving conditions? When your car has been driving for about 3 months or 5000 kilometers, you should go to our shop for a running-in inspection. We'll like your car.
Carry out a series of vehicle tests on engine, chassis, lighting, oil and water. If you have any comments or requirements about our service, you can call our customer service hotline at any time: 69368877, and we are very happy to provide services for you.
2. (Appointment) In order to save the time of your next visit to the store for maintenance, please make an appointment with us after you arrive at the store. We will reserve a station for you in the workshop in advance, arrange front desk reception and maintenance technicians, and give priority to receiving you.
3.(CS reminder) In addition, GAC Toyota manufacturers entrust mysterious customers to accompany customers to the store to check our services and processes every month. If you are lucky enough to be selected, I hope you can actively cooperate with the manufacturer, and you will get a free maintenance provided by the manufacturer. If you inform our store in advance, you will also get our company's working hours voucher worth 65,438+000 yuan, which can deduct the working hours after sale. Thank you very much for your support and cooperation. Goodbye!
Third, 5K collection:
1, (soliciting) Hello! Excuse me, are you Mr./Miss XX? . I am XX, customer service consultant of Guangzhou Automobile Toyota Jerry Yangxi Store. I'm sorry to bother you, but it will take you a few minutes. I'm calling you today mainly to find out about the current use of your car, and at the same time make a maintenance reminder for 5000 kilometers. According to our system prompt, you bought a car on X, and the three-month maintenance will expire on X. In order to better maintain and use your car, Guangzhou Toyota will provide you with three months/5,000 kilometers of free working hours maintenance. This maintenance is mainly a comprehensive inspection of your vehicle, which will take about 1 hour. When do you think it is convenient to accept our service?
1. If the customer makes an appointment (did you make an appointment to arrive at the store at XX on XX?
We will reserve a station for you in advance, arrange the front desk reception and maintenance technicians to wait for you in the store, and please remember to bring the warranty manual when you arrive.
2. If the customer says that there is no time to confirm (sorry, Mr./Ms. XX, three months (5000 kilometers) maintenance is mandatory maintenance for the manufacturer, first come first, then arrive, depending on the time and kilometers. If the service is not accepted after the expiration date, the manufacturer will consider it as an automatic waiver. In order to protect your warranty rights, do you think it is convenient for us to reserve a workstation for you at XXX time and arrange the front desk reception and maintenance technicians to wait for you in advance? )
3.(CS reminder) In addition, GAC Toyota manufacturers entrust mysterious customers to accompany customers to the store to check our services and processes every month. If you are lucky enough to be selected, I hope you can actively cooperate with the manufacturer, and you will get a free maintenance provided by the manufacturer. If you inform our store in advance, you will also get our company's working hours voucher worth 65,438+000 yuan, which can deduct the working hours after sale. Thank you very much for your support and cooperation. Goodbye!
Four, 10K contribution words:
Hello! Excuse me, are you Mr./Miss XX? . I am XX, customer service consultant of Guangzhou Automobile Toyota Jerry Yangxi Store. I'm sorry to bother you, but it will take you a few minutes. I'm calling you today mainly to find out about the current use of your car, and at the same time make a maintenance reminder of 10000 km. According to our system prompt, you bought the car on X, and the 6-month maintenance will expire on X. In order to better maintain and use your car, Guangzhou Toyota will provide you with 6 months/10000 km of free maintenance. This maintenance is mainly to conduct a comprehensive inspection of your vehicle and replace the oil grille. It will take about 1.5 hours. When do you think you will be free to accept our service?
4. If the customer makes an appointment (did you make an appointment to arrive at the store at XX on XX? We will reserve a station for you in advance, arrange the front desk reception and maintenance technicians to wait for you in the store, and please remember to bring the warranty manual when you arrive.