Yes Take the purchase invoice and warranty card to the Apple store to exchange goods. The after-sales service of iPhone products strictly abides by the provisions of the National Three Guarantees Law, and the after-sales service is implemented in accordance with the national "Three Guarantees" regulations. The "Three Guarantees" regulation clearly stipulates that production enterprises provide consumers with after-sales services such as "guaranteed repair", "guaranteed return" and "guaranteed replacement" of their products.
IPhone product after-sales service policy and related contents
1.The after-sales service policies and strategies of iPhone manufacturers are in line with the relevant contents of the National Provisions on the Responsibility for Repairing, Replacing and Returning Mobile Phone Goods, and abide by relevant national laws and regulations. If the iPhone manufacturer's after-sales service policy is higher than the relevant contents of the Provisions on Responsibility for Repair, Replacement and Return of Mobile Phone Goods, it can be implemented in accordance with the manufacturer's regulations.
2. The service policies and strategies of iPhone manufacturers are only applicable to iPhone products that are allowed to be sold in Chinese mainland.
3. The warranty period of the mobile phone host is one year, in which the warranty period of the earphone and the charger is 3 months and 12 months respectively. The warranty period of iPhone products starts from the earliest date when users purchase invoices or mobile phones are activated in iTunes for the first time. Those beyond the warranty period shall be purchased by users themselves. The warranty of iPhone accessories is completed by replacing new products.