Summary of the work of bookstore staff 1 Time flies, the sun and the moon fly like a shuttle, and 20xx years have passed quickly. First of all, I would like to thank the company leaders for giving me such a good platform and such a good opportunity to exercise and study. At the same time, I also want to thank my leaders and colleagues for their support and help in my work. I have benefited a lot from learning knowledge that I have never learned before.
20xx moved from four stores to one store in March. As the manager of the first store, I am fully responsible for the work of the first store. There are joys and sorrows. For me, who has no education and professional skills, in order to keep all aspects of the work of a store from falling behind, I have to learn while working, and at the same time I have to spend more time working hard than others to repay my employer. Besides receiving direct training from company leaders, I also participated in the professor training of China Normal University, so hard work is my best choice.
Such a big family has no previous management experience. In addition to instilling the tasks assigned by the company, the most important thing is to study and communicate with employees. Let everyone know the purpose of our work and the requirements of the company, so we should not only learn some skills, but also learn the truth of being a man. We should encourage all employees to become excellent employees. They are the best.
Details determine the success of our business, so we should pay attention to details. Our main purpose is to do a good job in sales. How to do a good job in sales is the focus of our work. In the process of sales, there will be various problems, waiting for me is how to solve them. So my task for myself is not to be afraid of problems, and to learn how to solve them when they arise.
During this year, this year's sales have increased compared with last year. Of course, there are various reasons. Compared with other stores in the company, the gross profit is not ideal. Therefore, we should grasp the gross profit in the course of operation. The shop is also a special shop. The situation of managing two products is relatively rare, which makes customers face a variety of customers and complicated personnel.
As the saying goes, we will redouble our efforts to make the greatest contribution to the sales of the store.
Bookstore staff work summary 2 20xx calendar is about to turn over. Over the past year, under the correct leadership of provinces and cities, with the strong support of local county committees, governments and relevant departments, our store has closely focused on the tasks assigned by provinces and cities, worked hard with one heart and one mind, started a harmonious business and developed scientifically, and achieved a double harvest of "three civilizations" and "two benefits"
Facing the increasingly fierce competition in the book market, this year, our store has adopted a series of effective measures to focus on the sales of general books in accordance with the distribution strategy of "promoting the sales of general books with key books, books for literature teaching and books for reading activities" and achieved good results. Its specific practice is:
1. Reasonably adjust the book variety structure. In terms of purchasing, the purchasing volume of books on science and technology, social sciences, computers and agricultural science and technology has been correspondingly increased, and the book structure in stores has been actively adjusted, forming a reasonable stocking system combining conventional books, mobile books and bestsellers in an inverted pyramid shape.
2. Do a good job in standardizing network services and improve service quality. Taking the "Star Salesman" selection activity of the distribution group company as an opportunity, the "Compare and Have a Look" activity was carried out in the whole store, which formed a good atmosphere of learning first and catching up later, further enhanced the service awareness of all employees and improved the service quality.
3. Combine the marketing inside and outside the store to expand the sales of general books. This year, we have further strengthened our market awareness and increased our out-of-store sales. At the beginning of the year, each employee was assigned an out-of-store sales task of 3,000 yuan, which was linked to performance, prompting everyone to go out of the store and strive to expand general sales. At the same time, we actively organized and carried out a series of book promotion and exhibition activities: during the Spring Festival, we held a book fair to welcome the Spring Festival. The Golden Holiday Book Fair is held during the May Day holiday. "Happy Growth" Children's Book Fair was held on June 1st. A joint exhibition of teaching AIDS for primary and secondary schools will be held in spring and autumn. Let parents know the importance of reading through the power of "parent-child project", thus prompting parents to lead their children to study together and set off a reading climax in our county. Through the above series of various promotional activities, relying on the festive atmosphere, we will create market benefits and increase sales. While doing a good job in store sales, we will do a good job in the subscription and distribution of books for primary and secondary school students in the county with the theme of "parent-child project" and "my motherland". And successfully held a speech and essay contest for primary and secondary school students in the county with the Education Bureau, which had a good social effect.
4, increase the publicity of books, audio-visual products and other commodities. This year, our county education bureau and Shanghai TV station organized a fixed column of Education World. Every week, new books will be introduced to readers in prime time, some promotional information will be released on holidays, and some teaching AIDS will be recommended to primary and secondary schools in the county in spring and autumn, which will promote the sales of general books.
In short, in this year, with the joint efforts of all store employees, gratifying achievements have been made, and next year's achievements will be even more brilliant.
As we all know, Xinhua Bookstore has a history of several decades since its establishment, and it is the largest book publisher in China. Last July, I had the honor of working as a clerk in Xinhua Bookstore. In this year's work, I not only increased my work experience, but also learned excellent quality and the truth of being a man from everyone I worked for.
I. Ideological and political aspects
As the forefront of Xinhua Bookstore, salespeople represent the corporate image of Xinhua Bookstore, and our words and deeds affect customers' impression of Xinhua Bookstore. This requires us to communicate with readers with true feelings and warm service in the process of direct contact with readers. Doing a line, loving a line, drilling a line and perfecting a line are my work purposes. In my past work, I have contacted countless readers, experienced numerous active and passive service modes, and truly realized what readers need most. The accumulation of dribs and drabs in my work has laid a good foundation for me to serve readers better in the future. "Be anxious about what readers are anxious about and think about what readers think" is my service tenet.
Second, the daily work
The job of a shop assistant seems simple, but in my daily work, I find that the job is actually very complicated. If you want to do it well, it is difficult to do it without enough heart. My daily work mainly includes the following aspects:
(1) Shelving: according to the category, format size, thickness, number of copies, content characteristics of books, etc., arrange new books to be put on shelves. And display it properly to achieve three conveniences: convenience for seeing, convenience for buying and convenience for taking.
(2) Sorting: Check the display of books on the bookshelves of the shop at any time during the business process, and sort out the books that customers have misplaced to make them neat and orderly.
(3) Fill the vacancy: check the sales of the books on the shelves and replenish the books that have been sold out in time. Found that the stock of popular and best-selling books is insufficient, and put forward suggestions for distribution in time.
(4) Looking for books: When customers want books, if the bookstore has stock, help customers find the books they need.
The most important point is book shopping guide. It is to recommend suitable books to customers and find corresponding customers for books. How can we do these two things? I think we must know your readers and your products. In other words, the shopping guide must first have a general understanding of the content and specific selling points of each book in the area he is responsible for, in order to achieve targeted shopping guide. Secondly, the shopping guide must also know as much as possible about the readers' reading hobbies and the purpose of buying books. Only in this way can the recommended books be more targeted and more successful.
Third, business learning.
Sincere service and sincere smile will surely win the satisfaction of readers, the affirmation of our work, the good impression of the enterprise and bring more benefits to the bookstore. In 365 working days a year, I serve every reader with my true feelings, and at the same time, many enthusiastic readers have put forward many suggestions on my work, which has narrowed the distance between us and truly achieved heart-to-heart communication.
Today, with the vigorous development of the book industry, more readers pay attention to our service, so it is imperative to improve their own quality, professional level and service awareness. Over the past year, through my own efforts, I won everyone's. It has been recognized and praised by bookstore leaders and colleagues, and has achieved certain results. These achievements make me feel the value and enrichment of a shop assistant's work, and this enjoyment comes from my ordinary work.
Finally, I want to say: Today, I am proud to be an employee of Xinhua Bookstore.
Summary of Bookstore Staff's Work in 4-20xx years, Xinhua Bookstore, under the correct leadership of the manager's office, with the strong assistance and support of various departments, and through the concerted efforts of all the comrades in the bookstore, successfully completed various economic indicators issued by the store, and other work in the store was also carried out smoothly. The annual work is summarized as follows:
First, the optimization of bookstores and the increase in the variety of standing books have greatly promoted the position distribution of general books.
In recent years, with the care and support of store leaders, Xinhua Book City has created an image, and the store has a brand-new appearance. In 20xx, City Store invested in the expansion and renovation of Xinhua Bookstore, which expanded the bookstore scale and optimized the book purchasing environment. The business area has reached 1500 square meters, the storefront is spacious and bright, and there are more than 40,000 kinds of books, which effectively enriches the stock of books, promotes the sales of general books in the store, and significantly improves the economic and social benefits. The total annual sales of ordinary books in Xinhua Bookstore is 1.67.
Second, the promotion of bestsellers and the sale of IC cards outside stores have expanded the market share and promoted the sales of general books.
In recent years, due to many factors, such as the size of outlets, the variety of sales, the quality of store services, etc., the sales of general books in Dongcheng have grown slowly. This year, we will make use of the advantages of stores, increase inventory varieties, and integrate store sales into the work details such as the recommendation and display of key books and bestsellers. Decorate the storefront with new book posters, bestseller lists and decorations, beautify the environment, create a scholarly atmosphere, improve marketing effect and increase storefront sales. We carry out diversified sales methods, such as group donation, direct sales and IC cards. All employees run the unit in pieces, place orders, find relationships and do work, and the sales outside the store have achieved remarkable results. Among them, more than 200 copies of "Learning Reader for Establishing Socialist Concept of Honor and Disgrace" and "500 Questions of Knowledge Competition for Establishing Socialist Concept of Honor and Disgrace" have been issued, with sales of more than 20,000 yuan.
Third, market-oriented, strengthen store sales management.
Market-oriented, maintaining a good stock of books is the premise and foundation to promote the sales of general books. In practical work, we should overcome the extensive mode of "big advance and big retreat", dig and find bestsellers, focus on books that are often sold, pay attention to books that are sold daily, clean up unsalable books in time, optimize inventory structure and meet market demand. According to the season, regional characteristics, reader characteristics and other factors, timely analysis of market changes and sales trends, to determine the variety and quantity of goods. Pay attention to tracking the sales of key books and stock up. At the same time, it also pays attention to the training of purchasing experts and sales promotion backbones, and requires salespeople to change their service concepts, study deeply, improve their internal quality and external image, flexibly use the modules of the province's chain system, analyze the growth rate, return rate and inventory structure of different varieties in book sales, guide and improve general book sales on the basis of correct market analysis, and improve market satisfaction and customer satisfaction.
Fourth, overcome many difficulties and run the book fair well.
This year, I participated in the book fair of Workers' Cultural Festival of Electric Power Bureau twice, and sold 28,000 yuan for changing cards. I participated in the book fair of No.1 Middle School Campus Art Festival and the economic and trade technical fair, and sent personnel to participate in large-scale exhibition activities many times to support the work of the store. Run the unit to send orders, send books to the door, and go to the electric power bureau for exhibition. We try our best to overcome difficulties and save costs.
Fifth, improve the quality of shop assistants and strengthen the image construction of window.
Everything a salesperson says and does is directly related to the window image and public image of the bookstore. We require every employee of Xinhua Bookstore to pay attention to his own image when receiving readers, be loyal to his duties, be polite to others, treat others sincerely, serve warmly, and not discriminate, ridicule or satirize readers, and show his personal charm and good image of the enterprise to every reader who enters Xinhua Bookstore with good moral cultivation.
Problems and shortcomings of intransitive verbs.
1, the skill level and professional quality of sales staff need to be improved, the quality of personnel is poor, the sense of post responsibility is weak, the sense of service to readers and collective honor is not strong, and there is a lack of professionalism.
2. Store standardization and standardized management are insufficient, and many rules and regulations cannot be completely implemented.
3. Incomplete purchase varieties, insufficient supply of best-selling varieties, incomplete market information and untimely arrival.
4. store marketing has outdated means, low distribution rate of general books, weak sales of electronic audio-visual products and poor market development ability.
Seven, 20xx work plan.
Continue to do a good job in standardized store management, book purchase and sale management and store services, and promote the sales of general books.
Market-oriented, in-depth research, comprehensive analysis, prediction and recommendation of key books and bestsellers.
Timely purchase and replenishment, improve the rate of best-selling books and key books.
Mobilize the enthusiasm and initiative of employees and expand out-of-store sales.
The 5-20xx years' work summary of bookstore employees has ended. As a store manager, I have shared joys and sorrows with the store in the past year. Under the correct leadership of the manager and the strong support and help of all departments, all colleagues in the store, Qi Xin, worked together to achieve sales of 500,400 yuan, accounting for1000.05438+0 of the planned 500,000 yuan at the beginning of the year. The shop work is briefly summarized as follows:
First, optimize the store environment, provide quality services, and greatly enhance the overall image of Xinhua Bookstore.
This year, with the care and support of team leaders, the in-store operation and external plastic image have taken on a new look. Store hygiene insists on cleaning every day to keep the store clean and bright. In book placement, we should pay attention to analyzing the habits of local readers, make full use of storefront space, put potential best-selling books in new books in the best position parallel to the line of sight, put key books in the golden position of import and export and constantly update them, attract readers' attention by using courtyards and booths, pay attention to the color matching and correlation of books, bring excitement or joint sales to readers, learn to manufacture and cultivate sales markets, and realize good sales of good books.
Excellent service is a necessary condition for expanding marketing. In terms of service quality, we advocate the business philosophy of polite management and serving readers, smile at every reader who buys books in the store, do a good job in standardizing store services and improve service quality. Focusing on "readers first" and strengthening shopping guide service, the first employee who consults readers must serve readers to the end. Memorize the best-selling books so as to recommend them to readers. Set up a reader's suggestion book and a book missing register, summarize the opinions and suggestions put forward by readers at the first time, and meet the needs of readers in time. For a large number of units or individuals who buy books, send books to your door. In this way, the communication art and service skills of store employees are improved, and the economic and social benefits are significantly improved.
Two, optimize the book structure and the variety of books, and vigorously promote the location distribution of books.
Market-oriented, adding good books is the premise and foundation to promote book sales. In practical work, we should flexibly use the operating system module of the whole province, find out the market characteristics, grasp the growth rate, return rate and inventory structure of different kinds of books in sales, analyze the market changes and sales trends in combination with the characteristics of readers who buy books in stores every day, excavate and find best sellers, focus on frequently sold books, pay attention to books sold every day, promptly repel unsalable books, determine the varieties and quantities of purchased books, and pay attention to tracking the sales of key books and stocking and adding goods.
There are "advance" and "retreat" categories to achieve the purpose of more varieties, faster circulation, higher sales rate and less inventory. This can make up for the shortcomings in time, overcome the extensive mode of "big advance and big retreat", optimize the structure and control the inventory, so as to guide and improve the position circulation, market satisfaction rate and customer satisfaction of books on the basis of correct market analysis. At present, there are 7502 kinds of books in the store.
Third, carefully plan the distribution of key books, focusing on the sales of bulk books.
In order to ensure the sales of key books, the manager actively sought the support of the county authorities, got in touch with the organization department and propaganda department of the county party Committee, and issued a notice document on subscribing to various learning books. Taking this opportunity, the subscription and distribution strategy of each key book was studied, and the supply organization and sales of key books for document distribution were carefully planned and accurately arranged, and more than 200 documents were distributed throughout the county.
All the colleagues in the store unite as one and go deep into various organs, schools, enterprises, towns and villages. Actively subscribe for and distribute books that publicize the principles and policies of the party and the state. Through the sales of key books, on the one hand, it has played a good social benefit, on the other hand, it has also improved the economic benefit and achieved good results.
Fourth, actively cooperate with the marketing activity plan of the operation center to expand the sales of general books.
Under the guidance of the operation center, seize the holiday business opportunities, select high-quality books and make a profit. Promote by hanging banners, making posters, scrolling LED screens, etc. Carefully planned "Extracurricular reading starts here", "Happy new semester, good books help to upgrade", "Wenxuan International Award for children's literature is sold at a 20% discount", "World Reading Day-open books are read from here", "Book Club in the City of Scholars", "China children must read classics", "May Day knowledge makes labor more valuable" and "Reading makes our work more valuable".
Verb (abbreviation of verb) 20xx annual work plan.
Over the past year, the store has made some achievements, but there is still a certain distance from the requirements of the store leaders. In the next 20xx years, the store will strive to:
1, continue to do a good job in the standardized management of stores, improve their own quality and service quality, and enhance the overall image of Xinhua Bookstore in combination with the service standards of stores.
2, strictly abide by the rules and regulations, abide by labor discipline and work arrangements, shall not be absent without leave, do a good job, do ask for leave in advance, arrange work before coming off work. Do a good job in the store's hygiene, put books clearly in categories, and ensure that the store is clean and tidy.
3, do a good job in book market research, book shortage registration and timely ordering, adjust the book structure, open the box in time when the goods arrive, improve the shelf rate of best-selling books and key books, and at the same time do a good job in book allocation registration and promotion registration.
4. Expand out-of-store sales and diversified operations, and strive to complete the sales tasks assigned by the store.