First, clothing etiquette
1, wear work clothes to work, don't be too casual, work clothes can enhance our corporate image and personal temperament. Pay attention to the neatness of the collar and cuffs, and keep the whole fixture stiff. Pay attention to check whether the buttons are complete, loose, wireless and stained when wearing work clothes.
2. Shoes are a part of work clothes. Wear suits and leather shoes on formal occasions such as work, and be sure to keep your shoes clean and bright. Don't wear white socks or socks with holes in the upper. The color of male employees' socks should be coordinated with the color of shoes, and black is usually the most common. Female employees should wear stockings with similar skin color.
3, to wear a good work permit, wear work clothes to wear a work permit, no matter which specific department employees, should wear a work permit on the left chest.
Second, grooming etiquette.
Appearance modification is one of the important parts of personal appearance beauty, including hair, face, neck and hands. 1, light makeup, make personal facial features more energetic. But there is no heavy makeup, such as the color of lipstick and the smell of perfume.
2, whitening should be natural, pay attention to the skin color of the neck.
3, hair, don't shawl hair, long hair should be coiled up during working hours.
4. Do not leave long nails, wash your hands frequently and maintain personal hygiene.
Third, etiquette and etiquette.
Smile: It is an international etiquette, which can fully reflect a person's enthusiasm, cultivation and charm. A really sweet but unprofessional smile is heartfelt and natural. True and kind. Keep smiling face to face with each other, be brave to face each other and accept each other's eyes. Smiling should run through the whole process of etiquette.
Eyes: When talking with people, you should look at them most of the time. The right eyes are born. Look at the triangle between the brow bone and the bridge of the nose. You can't look around or stare at each other. When you say goodbye or shake hands, look the other person in the eye.
Standing posture: Head up, chest out, chin in, abdomen in, hips up, shoulders drooping naturally. Man: feet apart, slightly narrower than shoulders, hands crossed, placed in front of abdomen or behind body. Lady: Stand in a V-shape or T-shape with your feet together, and put your hands in front of your abdomen.
Sitting posture: Sit lightly, fill two-thirds of the chair, and lean back gently. Knees naturally close together (male can be slightly divided), head straight, chest out, shoulders clamped, waist upright. If you sit up for a long time, you can cross your legs and pay attention to recycling your legs.
Manners: Madam, hold your head up, chest up and abdomen in, your hands swing naturally, your steps are light, you don't drag your feet, and your body feels like pulling up. Man, steady pace, natural swing arm, full of confidence.
Gesture: it is a necessary auxiliary means of conversation, and the amplitude and frequency should not be too large. When gesturing to a person or direction, use your palm, not your fingers. When beckoning someone to come over, use your palm, palm down, never palm up.
(1) Appearance:
Usually refers to the appearance of people, appearance. The focus is on people's appearance. In interpersonal communication, everyone's appearance will attract the special attention of the communication object. And it will affect each other's overall evaluation of themselves. In personal appearance, appearance is the key.
1, the meaning of beauty in appearance
First of all, it is to show the natural beauty of appearance. Refers to the innate conditions of good looks and natural beauty. Although it is unreasonable to judge a person by his appearance, his innate good looks will undoubtedly be pleasing to the eye and pleasing to the eye.
Secondly, it requires inner beauty in appearance. It means that through hard study, we can constantly improve our cultural and artistic accomplishment, ideological and moral level, cultivate our elegant temperament and beautiful mind, and make ourselves look like a person.
The inner beauty of appearance is the highest realm, the natural beauty of appearance is people's wish, and the cosmetic beauty of appearance is the focus of appearance etiquette. To achieve the beauty of decoration, it is natural to pay attention to decoration. The basic rules of gfd are beauty, neatness, hygiene and propriety.
2. The basic elements of appearance and beauty of appearance
The basic elements of beauty in appearance and appearance are beauty in appearance, beauty in hair and beauty in skin. Good looks will definitely make people feel harmonious and expressive; Hairstyle makes it handsome and compelling; Skin bodybuilding makes it full of vitality, giving people a deep impression of health, nature, brightness, harmony and individuality. But everyone's looks are born, and it doesn't matter what they look like. The key is thought. Psychologically speaking, everyone should accept themselves and others.
(1) Beauty-the makeup of the face
People's appearance is the first, and the beauty of shopping guides is not only the need of their own beauty, but also the need to satisfy customers' aesthetic enjoyment.
First, face:
1. Male shopping guides should not shave every day, leave no moustache and big sideburns, and be neat and generous.
2. The makeup of female salespeople's cheeks is painted with rouge, which makes the cheeks glow slightly, resulting in a healthy, gorgeous and moving effect.
B. eyes: eyes are the windows to the soul. Only when they are in harmony with the face and irrelevant proportions can they produce aesthetic feeling.
C. lips: lips are sensitive and conspicuous parts of the five senses of the human body, and they are the most expressive organs in the human body. Lip makeup is mainly lipstick (lipstick) to show the gorgeous lips. Lipstick is mainly red, and different colors such as dark brown and silver are not allowed. Pay attention to oral hygiene, eliminate bad breath, clean mouth and teeth, and develop the habit of gargling after meals.
(2) hair beauty-hair decoration
A, neat hair and generous hairstyle are the most basic requirements of personal etiquette for hair beauty. As a shopping guide, black and bright hair and dignified and elegant hairstyle can leave a good feeling for guests and also reflect the mental outlook and health status of employees.
B. When choosing a hairstyle, you should consider your identity, work nature and surrounding environment, especially your own conditions, in order to match your body shape and face shape. Don't cover your face, don't dye your hair.
C. In order to ensure the neatness of the hair department, the shopping guide must consciously and actively clean, trim and comb his hair to keep it clean, dandruff-free and odor-free.
(3) Beauty of skin-overall makeup
A, the appearance should be clean, take a bath frequently, wash your face frequently, clean your neck and hands, and always pay attention to removing secretions from the corners of your eyes, corners of your mouth and nostrils. Change clothes, eliminate body odor, and take medicine or treatment as soon as possible.
B, the appearance should be neat. Neat, that is, neat, clean and refreshing. If you want to look clean, it is important to pay attention to perseverance, which has a lot to do with the quality of your self-image.
C, the appearance should be hygienic. Pay attention to hygiene, pay attention to oral hygiene, brush your teeth in the morning and evening, rinse your mouth after meals, and don't chew gum in front of guests, which is the obligation of citizens; Nails should be cut frequently, hair should be cut on time, and people should not be unkempt and smelly, which is what everyone should consciously do.
D, the appearance should be simple. The appearance should not only be decorated, but also taboo to be unconventional, "blockbuster", simple and simple is the best. Fifth, the appearance should be dignified. A dignified and elegant appearance will not only give people a sense of beauty, but also make it easy to win the trust of others. In contrast, it is not worth the loss to make your appearance gaudy and frivolous.
(2) Instrument-dress code.
Instrument is a person's comprehensive appearance, including human body, appearance, health status, posture, manners, clothing, manners, etc., and is the external embodiment of people's manners and manners. Manner refers to the external performance of a person's inner cultivation in all aspects, such as manners and behavior, treating people with things, etc. Manner is the core element of appearance.
A person's appearance is very important in life, which reflects a person's mental state and etiquette cultivation, and is the "first image" in interpersonal communication. After all, there are only a few people who are naturally beautiful and elegant. However, we can make up for and cover up the lack of appearance and modeling by means of makeup, hairstyles, clothing accessories, etc., and visually show, set off and emphasize our better side, thus beautifying our image. Successful instrument decoration should generally follow the following principles:
Suitability principle: it is required that appearance modification is related to one's own gender, age, appearance, skin color and figure. Body shape, personality, temperament and professional identity are all suitable and coordinated.
Time, place, occasion and principle; T.P.O principle, that is, the instrument decoration is required to change with the change of time, place and occasion, so that the instrument can be coordinated with time, environmental atmosphere and specific occasion.
Principle of wholeness: Musical instrument decoration is required to focus on the whole of people first, and then consider the decoration of each part, so as to promote the coordination between decoration and many factors of people themselves, make it seamless and create an overall style.
Principle of moderation: It is required that the decoration of musical instruments should be measured and natural, whether it is the degree of decoration, the number of accessories or the skills of decoration. Pursue the effect of deliberately carving without revealing traces.
Clothing requirements: standard, neat and uniform.
1. M: Wear a shirt at work. Put the shirt back and forth and put it in your pants. Buttons should be fastened, especially long cuffs. Remember not to wear sleeves or trouser legs. Special attention should be paid to light-colored shirts, mainly white. The underwear inside the shirt should be low-necked, and the collar should not be exposed outside the shirt collar; Don't wear black or colored shirts, wear dark suits in winter, and don't wear casual clothes. Lady: Working hours require professional attire, which is light, simple and generous.
2. Employees with uniforms should take good care of their uniforms, keep them clean, tidy and straight, and check whether there are cracks, corners and holes before going to work. And remember that cleanliness is the first priority, change your uniform frequently, and there can be no odor and stains (especially the cleanliness of the collar and cuffs).
Don't put too many heavy objects in your pocket, or your clothes will be deformed.
You can't put the pen in your coat pocket or hang the key on your belt, so as not to be unsightly.
Employees must wear black leather shoes and wipe them frequently to keep them clean and bright.
6. Male employees should choose dark socks (black, dark gray, dark blue) instead of white socks. Female employees should choose flesh-colored stockings instead of black socks with patterns and patterns. The socks should not be too short and consistent, and the socks should be exposed outside the skirt.
7. Employees should wear employee cards in the correct position.
8. Color-changing glasses and sunglasses are not allowed to be worn during working hours.
9. Except in special circumstances, it is not allowed to wear company uniforms during non-working hours, and it is not allowed to wear items marked by the company in non-public places.
(3) Manners and demeanor
In the process of management and service, employees should be generous, neither humble nor supercilious, elegant and natural.
1. Standing posture
Requirements: natural, elegant, relaxed, tall and straight.
Main points: when standing, the body should be straight and upright, with the center of gravity between the feet, chest and abdomen, shoulders flat, shoulders flat, relaxed, eyes looking straight naturally, mouth slightly closed and smiling. Usually, put your hands behind your back. When talking with guests, you should step forward and put your hands in front of you.
When a female employee stands, her feet should be V-shaped, and her knees and heels should be tightened. When a male employee stands, his feet can be V-shaped, or his feet can be spread to shoulder width, but be careful not to be wider than his shoulders. When you feel tired after standing for too long, you can move one foot back to have a rest, but your upper body should still stand upright.
Note: when standing, don't stagger, tilt your neck, tilt your shoulders, arch your back, O-legs, etc. Don't cross your hands, hold them on your chest or put them in your pockets, and don't lean against the wall or other supports.
2. Sitting posture
When receiving customers, the employee's sitting posture requirements are as follows:
Sit up straight and steady, and avoid leaning forward and leaning back, sitting still, shaking your legs up and down, or leaning over the table with your head in your hands. No matter what kind of sitting posture, women should not spread their legs or have their feet in a figure of eight. Men's legs can be slightly apart, but not more than shoulder width. If you want to talk sideways, you can't just turn your head, but turn your upper body and legs to face each other at the same time.
3. Walking posture
Requirements: natural, generous, energetic and radiant;
Key points: When walking, the body center of gravity can lean forward slightly, hold your head up and chest out, and abdomen in. Your upper body should be upright, your eyes should be straight, your mouth should be slightly closed, your face should be smiling, your shoulders should be relaxed, and your arms should droop and swing naturally. The front and back range is about 45 degrees, and the pace should always be the same. As a general rule, the distance between your heel and the toe you haven't stepped on is about your own foot. Walking forward, female employees walk in a straight line, their feet are in a straight line, and their steps are small, and they walk like a breeze; Male employees walk in two straight lines with steady steps.
When walking, the route is usually on the right, don't walk in the middle of the road. When you meet a guest while walking, you should look at the other person naturally, nod your head and give way on your own initiative. Don't rush into the road. If there is something urgent to surpass, you should apologize to the guests first and then speed up the pace of surpassing, and the action should not be too intense; When you meet a guest on a narrow road, turn your body to the guest. When guiding in front of guests, try to walk in front of them.
Note: Do not walk with the "inside eight characters" or "outside eight characters", nor shake your head, look around, put your hands in your pockets, whistle, run in a panic or cross your shoulders with others.
4. squatting posture,
When picking up a low object, you should not only bend your upper body and hips, but also take a correct squat posture. When squatting, the legs are together, the left palm is basically on the ground, the calf is roughly perpendicular to the ground, the heel of the right foot is raised, the toes are on the ground, the knees are slightly bent, the center of gravity of the body is lowered, and the object is picked up straight down.
sign
Requirements: elegant, reserved and polite.
Essentials: Use correct gestures when receiving, guiding and introducing information to guests. Fingers should be close together and straight, and palms should not be sunken (ladies can lower their index fingers slightly). Palm up, with the elbow as the axis. Look at the direction of the goal, and pay attention to whether the guest has a clear goal.
Note: remember not to point with your index finger only, but with the position of your palm.
Second, the work etiquette
Common sense of civilized etiquette
Etiquette is the minimum moral standard that human beings require people to abide by in order to maintain the normal life of society. It is gradually formed in people's long-term life and communication and is fixed by customs and traditions. For a person, etiquette is the external expression of a person's ideological and moral level, cultural literacy and communicative competence. For a society, etiquette is a reflection of a country's social civilization, moral fashion and living habits. Paying attention to and developing etiquette education has become an important content of moral practice.
The content of etiquette education covers all aspects of social life. From the content point of view, there are appearance, behavior, expression, clothing, speech, treating people and so on; From the object, there are personal etiquette, public etiquette, hospitality etiquette, table etiquette, gift etiquette, civilized communication and so on. The code of conduct in the process of interpersonal communication is called etiquette, and the performance of etiquette in speech action is called politeness. To strengthen moral practice, we should pay attention to etiquette, so that people can communicate with each other on the principle of "respecting others, self-discipline, temperance and sincerity" and bid farewell to uncivilized words and deeds.
Etiquette, etiquette and politeness are rich and varied, but each has its own regularity. Its basic etiquette principles are: first, the principle of respecting people; Second, the principle of self-discipline, that is, self-denial, prudence, initiative, voluntariness, courtesy, self-comparison, self-reflection, self-demand, self-discipline, self-control, arrogance, duplicity; The third is the principle of moderation, moderation and control; Fourth, the principle of sincerity, treat people sincerely, treat people sincerely, don't take part in accidental amusement, and behave differently.
First, personal etiquette
(1) instrument
Instrument refers to a person's appearance, which is the external expression of a person's mental outlook. A person's hygiene habits and clothes are closely related to the formation and maintenance of a dignified and generous appearance.
1. Hygiene: Cleanliness is the key to beautiful appearance and the basic requirement of etiquette. No matter how beautiful clothes and luxurious clothes are, if the whole body is covered with dirt and smell, it will inevitably destroy a person's aesthetic feeling. Therefore, everyone should develop good hygiene habits, wash their faces and feet after going to bed and getting up, brush their teeth in the morning and evening and after meals, wash their hair and bathe frequently, pay attention to neatness and change clothes frequently. Don't "clean personal hygiene" in front of people. For example, picking teeth, picking nostrils, digging ear wax, manicure, rubbing dirt and so on. These behaviors should be avoided by others, otherwise, it is not only unsightly, but also disrespectful to others. When talking with people, keep a certain distance, don't speak too loudly, and don't splash on the population.
2. Clothing: Clothing reflects a person's cultural quality and aesthetic taste. Specifically, it is necessary to be natural, decent, harmonious and generous, and to abide by some established norms or principles. Clothing should not only adapt to its own specific conditions, but also always pay attention to the dress requirements of objective environment and occasions, that is, dress should give priority to time, place and purpose, and strive to keep in harmony with time, place and purpose in all aspects of dress.
(2) Speech
As an art, speech is also an important part of personal etiquette.
1, courtesy: be sincere and kind; The sound size should be appropriate, and the tone should be peaceful and calm; Respect others.
2. Terminology: honorifics, words expressing respect and courtesy. Such as "please", "thank you", "sorry" and "you" in the second person. The first meeting was "I've heard a lot about you"; I haven't seen you for a long time. Please criticize it as "teaching"; Trouble others call it "disturbing"; Seeking convenience is "borrowing light"; Ask people to do things, such as "please". Efforts should be made to form the habit of using honorifics. At present, the polite expressions advocated in China are ten words: "hello", "please", "thank you", "sorry" and "goodbye". These ten words embody the basic language form of speaking civilization.
(3) Manners and manners
1, Conversation posture: Conversation posture often reflects a person's character, cultivation and civilized quality. So when talking, first of all, both sides should face each other squarely and listen to each other. They shouldn't look around, read books and newspapers, look tired and yawn. Otherwise, it will give people the impression of being absent-minded and arrogant.
2, standing posture: standing posture is the most basic posture of people, is a static beauty. When standing, the body should be perpendicular to the ground, the center of gravity should be placed on the palms of the two front feet, and the shoulders should be relaxed. Arms naturally droop or cross in front of the body, eyes straight and smiling. Don't bend your neck, waist and legs when standing. In some formal occasions, it is not advisable to put your hands in your trouser pockets or cross your chest, let alone make some small moves unconsciously. This will not only appear stiff, give people a feeling of lack of self-confidence, but also lose the dignity of etiquette.
3, sitting posture: sitting is also a static shape. A dignified and elegant sitting posture will give people an elegant, steady and natural aesthetic feeling. The correct sitting posture should be: straight back and relaxed shoulders. Women should put their knees together; Male knees can be separated, but not too big, generally not more than shoulder width. Put your hands naturally on your knees or on the armrests of your chair. On formal occasions, you should be gentle when you sit down, dignified and steady when you get up, and you can't rattle tables and chairs and create an embarrassing atmosphere. No matter what kind of sitting posture, the upper body should be kept straight, just like the ancients said, "sitting like a clock." If you insist on this, no matter how you change your posture, it will be beautiful and natural.
4. Walking posture: Walking is the main action in people's life, and walking posture is a dynamic beauty. "Walking like the wind" means using popular water to describe a brisk and natural gait. The correct walking posture is: light and steady, chest raised, shoulders relaxed, eyes looking straight, smiling, swinging arms naturally.
Second, meet etiquette
1, shake hands: shaking hands is an important way to communicate ideas, exchange feelings and enhance friendship. When shaking hands with others, look at them with a smile, don't be absent-minded, look around, and don't shake hands with others with a hat and gloves. Under normal circumstances, the handshake time should not exceed 3 seconds, and you must stand and shake hands to show respect and courtesy to others.
Handshakes also pay attention to a certain order: generally, it is "determined by the respected person", that is, after the lady, the elder, the married person and the person with high status reach out, the man, the younger generation, the unmarried person and the person with low status can reach out and respond. If a person wants to shake hands with many people, the polite order is: elder first, younger generation first, host first, guests first, superiors first, subordinates first, ladies first, men first.
2. Bowing ceremony: Bowing, which means bending down to salute, is a polite way to admire others. Look at each other politely before bowing to show sincere respect. When bowing, you must stand at attention, take off your hat, be solemn, don't eat in your mouth, and don't say anything unrelated to the salute while bowing.
3. Greeting: Greeting is a silent greeting etiquette, which is often used by people you know to say hello in social situations. In social situations, people often wave, bow and take off their hats to show friendliness.
Third, * * * etiquette.
(1) Etiquette in Specific Public Places
1. Theater: The audience should be seated as soon as possible. If your seat is in the middle, you should politely signal to the person sitting and ask him to let you pass. It is impolite to give up your seat in front of your seat. Never put your hips in other people's faces. Pay attention to dress neatly, even if it is hot, it is unsightly to be naked. Don't talk loudly, laugh or make noise in the theater, and don't treat the theater as a snack bar. After the performance, the audience should leave in an orderly way and don't push.
2. Libraries and reading rooms: Libraries and reading rooms are public learning places.
(1) Pay attention to neatness and obey the rules. T-shirts and slippers are not allowed in. When sitting, don't leave a seat for others. When looking for the directory card, don't turn it over or tear it off, and don't scribble on it with a pen.
(2) Keep quiet and sanitary. Walk lightly, don't talk loudly, and don't eat food with sound or shells.
(3) Books, tables, chairs and benches in libraries and reading rooms belong to public property, so we should take good care of them and don't portray or destroy them at will.
(2) Ride etiquette
1. Cycling: We must strictly abide by the traffic rules. Do not run a red light, ride a bike without an umbrella, chase or run a tortuous race, or ride a bike with people. When the old, the weak, the sick and the disabled are slow to move, they should understand and take the initiative to be polite.
2. By train or ship: In the waiting room, keep quiet and don't make any noise. Line up in turn when you get on the bus. Don't push or collide. Don't spit everywhere, throw scraps of paper and let children urinate everywhere in the carriage and on the boat.
3. By bus: When the bus arrives at the station, you should queue up in turn and take good care of women, children, the elderly and the sick and disabled. Don't grab a seat after getting on the bus, and don't put anything on the seat to occupy it for others. Passengers who are old, weak, sick, pregnant or holding a baby should take the initiative to give up their seats.
(3) Travel etiquette
1. Sightseeing: All tourists should take good care of the public property in the tourist area. Public buildings, facilities, cultural relics and historic sites, even flowers and trees, cannot be destroyed at will; Don't scribble, scribble or carve on columns, walls, monuments and other buildings; No spitting, urinating, no environmental pollution; Don't throw peels, scraps of paper and sundries.
2. Hotel Accommodation: Passengers staying in any hotel should not make any noise in the room, so as not to affect other guests. Be polite to the waiters and thank them for their service.
3. Dining in a restaurant: respect the work of the waiter, be modest and polite to the waiter, wait patiently when the waiter is too busy, don't knock on the table and bowl, and don't shout. For the waiter's mistakes in work, we should put forward them in good faith, not cynicism.
Fourth, school etiquette.
As a special place for teaching and educating people, etiquette education is an important part of moral education and aesthetic education.
Basic requirements for telephone answering:
(1) When the phone rings, pick up the phone and announce yourself first, and then ask the other party's intention to call.
(2) Telephone communication should carefully understand each other's intentions and repeat and echo each other's conversation when necessary to show positive feedback to each other.
(3) A telephone directory should be available, and important telephone calls should be recorded.
(4) After the phone call, wait for the other party to finish, and then end with "goodbye". After the other party puts down the microphone, gently put it down to show respect for the other party.
(3) Etiquette in introduction
When guests come to the office to meet the leaders, they are usually introduced by the office staff. On the way to guide the guests to the leadership office, the staff should walk a few steps in front of the guests to avoid turning their backs on them. Don't walk around casually while accompanying guests to meet leaders. You can say something decent at will or introduce the general situation of your unit.
Before entering the leadership office, you should knock on the door gently, and you can enter only after you get permission. You must not rush in. When knocking at the door, tap with your fingers, not pat hard. After entering the room, you should nod to the leader first, and then introduce the guests to the leader. Pay attention to the wording when introducing, signal with your hands, but don't point your finger at each other. The order of introduction is generally that people with low status and young age are introduced to people with high status and old age; Introduce gay men to lesbians; If several guests visit at the same time, they should be introduced in the order of their duties. When you leave the room after the introduction, be natural and generous, keep a good posture, and turn around and close the door gently after going out.
(4) go on road trip
Office staff should pay attention to when accompanying leaders and guests to go out by car:
(1) Let the leaders and guests go first, and then go by themselves.
(2) Take the initiative to open the door and signal with the hand, and then close the door after the leaders and guests sit tight. Generally, the right door of a car is the top, the first and the most noble, so you should open the right door first and don't use too much force when closing the door.
We are very particular about the seats on the bus. In China, the right is up and the left is down. When accompanying guests, you should sit on the guest's left.
(5) Deliverables and recipients
Sending and receiving things is a common behavior in life.
The basic requirement of etiquette is to respect others. Therefore, when handing things, you must use both hands to show respect for each other. For example, submitting business cards: after being introduced, the two sides often exchange business cards with each other. When submitting a business card, you should hand it respectfully with both hands, and the front of the business card should face the other party. When accepting other people's business cards, hold them respectfully with both hands. After receiving the business card, read it carefully or consciously. You shouldn't put it in your pocket or throw it around without looking.
(VI) Meeting Etiquette The general etiquette of a meeting mainly includes the following points:
(1) Make the meeting notice clear.
(2) It is planned to send a meeting notice. The notice of the meeting must specify the time, place, theme and participants of the meeting. Notice should be given in advance so that participants can be prepared.
(3) Arrange the meeting place. The size of the venue depends on the content of the meeting and the number of participants. If the site is difficult to find, signposts should be installed near the site for guidance.
(4) The meeting time should be compact. Marathon-style long meetings often have a long report on top and a lot of yawns below. Therefore, it should be a very important part of meeting etiquette to be concise, make effective use of time and discuss substantive issues.
(5) Greeting etiquette. For some large and medium-sized meetings, we should conscientiously do a good job in welcoming the participants.
The first chapter office etiquette norms
First, the definition of office etiquette:
Office etiquette, also known as official etiquette, generally refers to the routine etiquette norms that employees should abide by when dealing with official duties in the office.
Two. Four basic characteristics of office etiquette:
Standardize objects, details and traditions
3. What are the key points of employee self-discipline in the workplace?
1. Love their jobs and be dedicated. The basic requirements for employees are:
First, we should adjust our mentality, second, devote ourselves wholeheartedly, third, strive for progress, fourth, persevere, fifth, take pleasure in suffering, and sixth, learn from each other's strengths.
2. Well-trained:
One is proficient in business, the other is knowledgeable, the third is obeying the law, the fourth is keeping his mouth shut, the fifth is paying attention to efficiency, and the sixth is keeping his promise.
3. Maintain self-esteem:
One is to cherish the image, the other is to distinguish between public and private, the third is to race against time, the fourth is to arrange well, and the fifth is to maintain the environment.
Four. Seating principles for holding meetings:
(1) Placement of seats
1. Auditorium-style exhibition 2. The display of classroom style. Exhibition-style display. Grouping display
5. organization of round tables 6. Square table layout 7. U-shaped arrangement 8. E-arrangement