With the rapid development of Internet, big data, artificial intelligence and other information technologies in China, intelligent services have profoundly changed our way of life. However, many elderly people can't surf the Internet and use smart phones. They encounter some problems in their daily life, such as travel, medical care and consumption. Question? . The General Office of the State Council recently issued the "Implementation Plan on Effectively Solving the Difficulties of the Elderly in Using Intelligent Technology", which was launched by the state. Look at these? Question? How to solve it.
The map takes measures from cash management, payment service and inclusive finance to improve the availability and satisfaction of daily financial services for the elderly. For example, in terms of payment, the People's Bank of China will investigate and dispose of market institutions that use unfair competition to cause businesses to refuse bank cards and other discriminatory payment behaviors, which will bring inconvenience to the consumption of the elderly, and urge them to implement rectification.
In terms of cash management, in view of the discrimination and exclusion in the current cash use, under the unified deployment of the State Council, the central bank will comprehensively carry out centralized rectification and long-term mechanism construction of cash refusal. First, in conjunction with relevant ministries, local governments, banking financial institutions and grassroots communities, * * * will guide and regulate the cash use behavior in the fields of water, electricity, public utilities payment and retail, catering, shopping malls, parks and other high-frequency service places. The second is to strengthen daily supervision. Conduct unannounced visits through unannounced visits, inspections, etc., establish a list of illegal subjects, focus on tracking, and severely punish some subjects who refuse to honor public services, people's livelihood, and the public. The third is to increase publicity in public propaganda. Widely publicize the cash payment requirements in different scenarios, expose some typical cases, and strengthen positive guidance and warning education.
In terms of payment services, the central bank will guide market institutions to improve the convenience and convenience of payment products from the aspects of interface and operation, and strengthen the knowledge propaganda, education and popularization of mobile payment for the elderly. The central bank will investigate and punish market institutions that use unfair competition to cause businesses to refuse bank cards and other discriminatory payment behaviors, causing inconvenience to the consumption of the elderly, and urge them to implement rectification.
In inclusive finance, in view of the problem that some smart financial services and products are mainly aimed at young and middle-aged customers, causing difficulties to the elderly, the central bank will guide financial institutions to focus on the daily high-frequency financial scenes of the elderly, and create online and offline integration to meet the needs of the elderly? Suitable for old-age care? Financial services. Offline, we will dig deep into the technological advantages of artificial intelligence and big data, and create some smart financial apps such as posters, voice versions, Mandarin versions and concise versions to provide customized, temperature-sensitive and intimate financial services for the elderly. Offline, it is also necessary to continuously optimize the physical outlets of banks and rural inclusive finance service stations to improve the sense of acquisition and happiness of face-to-face financial services for the elderly.