In today's social life, many places will use the letter of commitment. Although the undertaking itself has no legal effect, it has binding effect. If you sign a letter of commitment, you must test your integrity. How to write a proper commitment letter? The following are 9 service quality promises I collected for you, for reference only. Welcome to reading.

Article 1 of the service quality commitment is to further strengthen the work style construction, practice the "one training and three styles" of the college, continuously improve the management service level and comprehensive development ability, and make new contributions to the construction of national backbone higher vocational colleges. All faculty members of the Department of Transportation and Logistics Management solemnly make the following commitments:

First, the implementation of the first question responsibility system

The first person to answer the phone and visitors should first ask the person in charge, be polite and enthusiastic, be responsible for or guide the guests to deal with normal business and needs until the guests are satisfied.

Second, the teacher promised:

1. Strictly abide by the relevant laws and regulations and the rules and regulations of the college, learn to be a teacher, behave yourself, devote yourself wholeheartedly to improving the quality of teaching and educating people, and guide students to grow up healthily.

2. Love their jobs, devote themselves to teaching, love educating people, effectively use advanced educational concepts, educational means and technologies in teaching, and constantly improve the quality of teaching.

3. Respect students, care for students, teach students in accordance with their aptitude, and there is no violation of teachers' professional ethics.

4. Support and encourage students to participate in various skill competitions, and strive to improve students' learning ability, innovation ability and professionalism.

5. Actively participate in school-enterprise cooperation and professional construction, broaden practical teaching and employment channels, and provide more professional information and employment opportunities for students.

6. Committed to the construction of professional and excellent courses, make full use of the network platform, establish online courses, answer questions online, and promote effective communication and learning between teachers and students.

Third, the management personnel promise:

1. Strictly abide by relevant laws and regulations and the rules and regulations of the college, love their jobs and care about students.

2. Strengthen the daily education and guidance for students, keep abreast of students' learning, thoughts and life trends, and ensure that in case of emergencies, they arrive at the scene for disposal in the shortest time.

3. For visiting students, be polite and enthusiastic, actively help solve the reasonable requirements put forward by students, and let students fully feel the warmth of the college.

Every Monday is the service reception day for the head teacher, counselor, department secretary and department head. The head teacher must attend a class activity, and other personnel must stick to their posts and serve enthusiastically.

5. Ensure that the mobile phone is open for 24 hours, which is convenient for teachers and students to contact.

6. Consult all kinds of documents, use seals and handle them immediately; All kinds of materials that need to be submitted shall be reviewed by department leaders and delivered to relevant departments in time.

Four. If there is any violation of the above commitments, the responsibility will be investigated in strict accordance with the relevant regulations of the college.

Service Quality Commitment Article 2 I. Service Content

Scope: (Freight Forwarder)

Second, the liability for breach of contract

1, our claim settlement speed is fast, we only need to submit complete information, and we can handle it soon;

2. Our company can arrange it quickly within a certain compensation range;

3. Our service aim is to satisfy customers and make them comfortable;

Third, the goods damage compensation guarantee

If your goods are damaged or lost, the following regulations will be strictly observed.

1, fully guaranteed

When the goods suffer losses within the scope of insurance liability, they shall be compensated according to the actual losses of the shipper, but the maximum amount of compensation shall be limited to the value declared in the insurance.

2. Insufficient insurance

When the declared value of the insurance is lower than the actual value of the goods, the carrier shall calculate and compensate its losses according to the ratio of the insured amount to the value of the goods.

3. Not insured

After the accident, the compensation shall be 2-5 times of the freight or the maximum 20 yuan/kg (RMB).

Four. In order to improve the service quality of freight forwarders, meet the freight demand of customers and ensure the goods of customers, we hereby make the following commitments:

1, the staff have good business knowledge, skills and professional ethics, and they have been trained and qualified to take up their posts with certificates, and they are healthy and competent.

2. The company has formulated the management system of management, finance, statistics, safety, labor and service quality, and strictly implemented it.

3. Operate in strict accordance with the business scope approved by the transportation management organization, and shall not suspend or terminate the operation without authorization.

4, honest and trustworthy, civilized service.

5. Dress neatly at work, wear certificates, provide warm service, standardize operation and accept supervision.

6, the implementation of service commitments, improve service quality.

7. Conscientiously implement the Law on Safety in Production, the Law on Road Traffic Safety and the Regulations on Road Transportation, adhere to the policy of safety first and prevention first, implement the responsibility system for safety in production, and clarify the responsibilities of personnel in various positions.

8. Obey the rules and discipline and operate according to law.

9, consciously abide by the provisions of the road transport industry management, obey the management of transportation, tourism departments at all levels and transport management institutions, and pay the fees on time.

If you violate the above contents and relevant regulations, you will be punished voluntarily according to the regulations.

Commitment: Suzhou Kangda Transportation Co., Ltd.

date month year

Service quality commitment Article 3 I promise:

1. This form is filled in according to the real situation, and there are no physical abnormalities such as chronic diseases, infectious diseases, other complications and sequelae. I am willing to take full responsibility for the losses and consequences caused by my own physical reasons.

2. I voluntarily abide by the company's rules and regulations, don't be late and leave early, and do my job seriously and responsibly.

operating duty

1. If you encounter a non-residential motor vehicle, you should inform the registration, fill in the interviewee and residence address carefully according to the registration book, provide the interviewee's name, and indicate the stay time and contact information. During the visit, you will occupy other owners' parking spaces. After the owner comes back, the security guard should take the initiative to contact the visitors and ask them to make room for the owner of the parking space.

2. Remember all emergency exits and fire exits, and don't let any sundries and vehicles occupy them.

3. Treat car owners with full and enthusiastic service attitude, use civilized terms such as hello, thank you, it doesn't matter, and resolutely put an end to blunt words such as ignorance and real trouble. Found or effectively complained, a fine of 20 yuan.

4. In strict accordance with the entry and exit regulations, conduct detailed investigation and real-time attention to suspicious persons and vehicles.

5. In case of theft, robbery, fire and other emergencies in the community, it shall promptly assist the owner to report the case and actively cooperate with the police. Man-made disasters should actively protect the site.

6. Take care of public property and stop, criticize and educate other acts that damage public facilities.

Commitment: XXX

20xx year month day

Service quality commitment Article 4 Undertaker:

Commitment line:

Commitment: In the business activities of this line, the promisor will carry out business activities in strict accordance with the following commitments. If there is any violation, he will consciously accept the legal treatment of road transport management institutions at all levels.

1. Strictly implement the "six noes" in operation, that is, do not resell passengers, forcibly transport them, solicit customers in circles, alter signs, deceive passengers and treat customers rudely;

2, in accordance with the provisions, hanging line signs, shall not be privately set up line signs;

3, according to the provisions of the line operation, according to the provisions of the site stop, not to attract customers outside the station, to attract customers along the street.

4. Strictly check and block the passengers' "three products" on the way;

5. Take active measures to organize passengers to transfer when it is impossible to continue driving due to failure or accident on the way;

6. Drivers and flight attendants shall carry relevant certificates as required;

7, consciously obey the traffic and transportation management, and consciously accept the supervision and inspection of traffic law enforcement personnel;

8, in an emergency, obey the scheduling, timely completion of foreign affairs, emergency rescue and disaster relief and other emergency transportation tasks.

Commitment (seal):

date month year

Article 5 of the service quality commitment 1. Keep indoor and outdoor sanitation clean and pollution-free.

Two, catering service units must obtain a catering service license, and hung on the wall; Employees hold personal health certificates.

Three, strictly control the procurement of food and food raw materials, designated personnel, designated procurement, procurement of food and raw materials from suppliers to obtain relevant documents, do not buy, process and sell toxic and harmful, fake and shoddy food. Strictly implement the accounting system for food import and export, designate special personnel to be responsible for the purchase and delivery, and strictly control food. The claim rate of purchased food and raw materials 100%, the acceptance rate of food in and out of the warehouse 100%, and the record rate of import and export account 100%.

Four, the purchase of meat and poultry and its products, designated person in charge, animal quarantine certificate request rate 100%. Do not buy livestock and other animals and their products that have died of illness, poisoning or unknown causes.

V. Designate a person to be responsible for the use of food additives, 100% purchase food additives that meet the hygiene standards, and obtain relevant certification documents from suppliers; Store in the designated place, use strictly according to the standard, and record the purchase and use in time. Do not use non-food additives to process food.

Six, tableware in strict accordance with the "tableware cleaning and disinfection procedures", do meal disinfection100%; Cooking utensils and appliances should be cleaned and kept clean after use.

Seven, to ensure that no major food safety accidents during the Spring Festival.

Responsible unit (seal): person in charge of health supervision office in Lingang District: (signature, handprint) year month day.

Article 6 Service Quality Commitment of _ _ _ _ _ Co., Ltd.:

Our company fully responds to all the contents and requirements of the construction bidding documents, bid evaluation methods and bidding questions and answers. If this project is won by our company, our company is willing to make the following solemn commitments:

1, project quality: guarantee to reach the qualified level; If the completion acceptance fails to reach the qualified level, 2% of the project settlement price will be deducted as liquidated damages voluntarily.

2. Time limit: ensure that it is completed within X months. If the construction period is delayed due to our reasons, we voluntarily accept a fine of 0. 1‰/ day of the total contract price, and the total fine shall not exceed 5% of the total contract price. If the total construction period is delayed for more than 20 calendar days due to our reasons, you can unilaterally terminate the contract and change the construction unit after being approved by the superior competent department.

3. Safe and civilized construction: ensure that no general or above safety accidents occur, and civilized construction reaches the qualified standard of civilized construction site specified by Zhongshan City.

4. The registered construction engineer and site management personnel listed in the bidding documents shall be on duty, otherwise, the liquidated damages shall be paid to the employer according to 500 yuan/(person-day).

5. The warranty period of this project shall be in accordance with Article X, Paragraph X of the bidding documents of this project.

6. Upon investigation, the bill of quantities provided by your company has included all the construction contents specified in the tender documents, and the quantities have also been verified. Our company promises: if our company wins the bid, our company will sign the construction contract in accordance with the provisions of the bidding documents; If there is any mistake or omission, our company will take full responsibility.

7. If our company wins the bid, our company will guarantee to go through the relevant filing procedures and pay the transaction service fee for construction projects in accordance with the requirements of the Municipal Trading Center.

Hereby promise!

Commitment unit (official seal):

Date:

Our company promises that in this project, we will adhere to the principle of quality first. If there is a quality accident due to our work mistakes, we are willing to bear all the losses caused by it.

1, quality commitment: ensure the project is excellent;

2. Qualified rate of unit project quality:100%;

3. Excellent rate of unit project quality: 92%;

4. First pass rate of welding: 95%;

5. The single machine debugging of the equipment was successful;

6. Incidence rate of major safety accidents: 0%.

In terms of service, our company adopts a return visit warranty system for this project.

1, pay a return visit

Strictly follow our company's service (return visit) warranty procedures: after the project is delivered, complete the following return visit and listen to users' opinions:

Return visit work plan

2. Run the service

Commitment:

Commitment date:

Our company has undertaken many similar projects and accumulated some operating experience. During the trial operation of combined transport, our company is willing to actively assist car owners in driving a good car from the aspects of technology, manpower and employee training. Don't pass the buck, leave bodyguards at the scene to solve problems at any time, troubleshoot and provide after-sales service to ensure the safety and stability of production and operation during the bodyguard period.

Step 3 guarantee

Within 3 days after receiving the customer's complaint telephone and fax, the company's warranty personnel rushed to the scene for warranty; Responsible for the free warranty of quality problems caused by construction, and assist the construction unit to deal with quality problems caused by other reasons and provide necessary technical services.

Commitment:

Commitment date:

Commitment letter of service quality 8 I. About supervisors

1. The director of this project is proposed to be-,and it is promised that the director will not be replaced during the project construction unless the owner actively requests it.

2. Our company will organize the personnel who promise to bid to enter the site to carry out supervision work within the time limit required by the owner. If there is a reason to replace the supervisor, we will get the consent of the owner in advance and ensure that the qualification of the replacement personnel is not lower than that of the replaced personnel and the requirements of the contract.

3. During the contract period, our company will take all measures to ensure the stability of supervision personnel, so as to facilitate the continuous and normal supervision work.

4. If it is necessary to increase the number of supervisors due to engineering needs or other requirements of the owner, our company will actively send supervisors who meet the qualification requirements to enter the site.

5. Before the annual winter break or when the single project has been completed and the supervisors need to leave, we promise to submit a written personnel exit plan to the owner in advance, and organize the supervisors to leave as planned after obtaining the written consent of the owner.

6. If individual supervisors fail to provide supervision services as agreed in the supervision contract, once found, our company will deal with it seriously and accept the treatment and punishment taken by the owner according to the terms of the contract.

Secondly, regarding the supervision facilities.

1. Our company will organize supervision facilities (including office and living facilities, communication equipment, transportation, test and detection instruments and equipment, etc.). ) In the bidding, it promises to enter the site in various ways such as new procurement and new deployment. The minimum standard for supervision facilities to enter the site is to ensure that the work needs and the requirements of the bidding documents are met.

2. According to the management system of our company, our company will guide the project supervisors to use, manage and maintain all the supervision facilities correctly to ensure that all the access facilities are in good working condition during the contract period.

3. If some supervision facilities need to be added due to engineering needs or other requirements of the owner, our company will actively and regularly equip corresponding facilities that meet the requirements.

4, such as part of the project has been completed, the corresponding supervision facilities can exit, the staff will report to the owner in writing, and organize the corresponding facilities to exit after obtaining the consent of the owner.

Third, about the quality of the project.

1, our company will select qualified supervisors with strong business ability, strong sense of responsibility, rich experience and strong years to form a project supervision organization, and ensure the high quality of the project with high-quality supervisors.

2, our company has a perfect quality assurance system and reward and punishment measures to ensure the normal and effective operation of the quality assurance system, and timely cash rewards and punishments, using the system and economic leverage to restrain supervisors to strengthen supervision of project quality and ensure project quality.

3. We will supervise and inspect the quality activities such as quality education and training, technical disclosure and preventive measures for common quality defects of project supervision institutions, so as to improve the quality awareness and professional quality of supervision personnel, find and solve problems in supervision work, and even remind contractors to take measures to prevent quality problems in advance.

4. We will take measures such as advanced control (reviewing the commencement report and special construction plan, checking the construction preparation, sampling the quality of raw materials, etc.). ), process control (patrol, standby, special inspection, etc. ) and acceptance control (quality data inspection, engineering entity quality inspection, etc. ) Strengthen quality control to ensure project quality; At the same time, the contractor has the obligation to ensure the project quality through supervision instructions, informed criticism, rework, suspension of construction and measurement.

In short, through the above measures, we guarantee to achieve the following quality objectives:

The qualified rate of one-time acceptance of sectional works reaches100%;

After the completion acceptance, the quality score of each construction contract section is above 93 points, and the quality reaches the qualified level;

After the completion acceptance, the quality score of each construction contract section is above 92 points, and the quality reaches the qualified level;

Fourth, about the progress of the project.

1. Require the contractor to submit the general project schedule, annual and monthly construction schedule and monthly report according to the contract requirements, and review and supervise their implementation.

2. Check the implementation of the schedule at any time, compare the schedule with the actual schedule, and guide the contractor to take corresponding measures to ensure the implementation of the plan in case of deviation.

3. Check the contractor's construction investment once a month (including funds, machinery and equipment, material reserves, labor, etc.). ), and compared with the monthly planned investment. If the project progress is affected by insufficient investment, instruct the contractor to increase investment in time to ensure the project progress.

4. Improve the efficiency of supervision: review and sign the commencement report in time, and conduct process acceptance in time to ensure that the project can start on schedule and can be transferred to the next process in time after completion; Strengthen process control, find and solve problems in time, and the project progress is not affected by quality and safety problems.

Through the above measures, we guarantee to achieve the following time limit control objectives: to ensure timely completion and strive to complete ahead of schedule.

Verb (abbreviation of verb) on cost supervision

Carefully review the cash flow plan submitted by the contractor, verify the quantity and measurement of the project on site, and review and issue the payment certificate. Strictly review daywork, extra works, design changes and price adjustments, and carefully record the construction site. When the contractor requests additional compensation or claims, record and sort out all kinds of evidence and materials to ensure payment for the owner.

Six, about the contract management

1. Changes in the form, structure, quality, quantity and any construction process of the project or any part thereof shall be carried out in strict accordance with the project contract and relevant management measures formulated by the owner, and the unit price and quantity of the changed project shall be reviewed and reported in time. For the extension of the construction period or the change of design fee proposed by the contractor, all the reasons and matters of its application shall be checked, and the increased amount of design change shall be examined and approved according to the procedures stipulated in the contract. According to the examination and approval authority stipulated in the contract, after being approved by the owner, resident supervision engineer and chief supervision engineer, the change notice shall be issued.

2. Supervise whether the composition and quantity of the main technical and management personnel of the contractor entering this project are consistent with the list listed in the contract, and urge the contractor to replace the incompetent main technical and management personnel in time to meet the contract requirements.

3, supervise the contractor's engineering subcontracting, illegal subcontracting is strictly prohibited, the necessary subcontracting timely review opinions, submitted to the owner and director office for approval before implementation. Strictly review the subcontracting forms of subcontractors.

Seven, about safety in production

1, urging the contractor to establish a reliable safety guarantee system and a vertical and horizontal safety responsibility system; Strengthen the three-level safety education of individuals, construction teams and departments; Improve the safety production management system and safety technical disclosure system; Prepare special construction plans for production safety and emergency plans for production safety accidents, and conduct safety drills; Supervise and urge contractors to actively carry out "safe site construction" activities.

2. Supervise the resident supervision institutions to carry out safety and civilized construction education and training once a month to improve the safety awareness of supervisors; Before each important subdivisional work starts, the technical disclosure of safety supervision shall be made to all supervisors, and the possible safety accidents and supervision methods in the project shall be explained to ensure that no safety accidents of any form will occur.

3. Strengthen the pre-control of safety production, including: preparing the work plan of safety supervision, reviewing the commencement report and the special plan of safety production and construction, supervising the technical disclosure of the contractor's safe and civilized construction, and checking and auditing the use of the contractor's safety production expenses.

4. Strengthen the control of safety production process, establish safety production account and hazard source account, and carefully record the safety supervision log; Through patrol, inspection and other measures, timely discover and eliminate potential safety hazards; Through supervision instruction, informed criticism, shutdown, rectification and punishment, the contractor must ensure safe production.

Through the above measures, we will ensure that the frequency of general safety accidents is controlled within 3‰, and the accident rate is controlled within 1.5‰. We will resolutely put an end to major casualty accidents and avoid serious accidents due to poor management or recognized by the safety supervision bureau.

Eight, about environmental protection

Take the lead in promoting clean production technology, standardize the construction site, realize civilized construction, adopt the active management mode of "whole process control", try to avoid destroying natural ecology, reduce environmental pollution, compensate the loss of natural resources, make the impact of engineering construction on the environment reach the minimum environmental loss, the minimum environmental restoration cost and the best ecological function, and ensure the construction and implementation of green projects.

Nine, on the construction of a clean government

1, our company attaches great importance to building a clean government. Resident supervision institutions must set up a leading group for the construction of clean government, establish and improve the guarantee system for the construction of clean government, increase the publicity and education of clean government, and run the construction of clean government through the whole process of construction supervision.

2. Our company regularly publicizes the quality inspection, change approval, and the use of office and living expenses. And accept the supervision of all supervisors, contractors, leaders at all levels and even all walks of life to restrain the behavior of supervisors.

3. If any supervisor can't stand the temptation, he will do something that will damage the image of the supervisor and the interests of the contractor and the owner, such as taking cards, eating, drinking, whoring and gambling. Once found, our company will take measures such as criticism and education, dismissal, and even transfer to judicial organs for legal responsibility, and unconditionally accept the treatment and punishment taken by the owner according to the terms of the contract.

Through the above measures, this project is guaranteed to become a standardized project.

;