I bought a set of warm clothes online last winter, which was bought in a shop on Tmall. At that time, the logistics of the goods was delayed after the payment, and then I asked the customer service, which was very unfriendly, so I returned it at that time.
I also told the customer service about the refund, which means that the customer service knows about it.
? Later, I went home. I received a text message as soon as I entered the room, asking me to go to the courier point to pick up my own courier. I was confused at that time, because I didn't buy anything at that time, and my classmates didn't say anything about buying something for me. It wasn't my birthday, and there was no holiday.
Later, I had to trouble my classmates at school to get the courier for me, and then let others tear it down and send me a picture. Unexpectedly, it was the dress that was returned at the beginning. At that time, I went back to Taobao and Alipay accounts and found that the refund was indeed returned to my original account without deduction.
?
In other words, this dress was sent to me by mistake, and I didn't spend a penny. Later, I always felt uneasy and contacted customer service. The customer service said that they wanted to get the clothes back and let me mail them back to the above address, but the problem was that they didn't give me the idea of reimbursing the mailing expenses. This will make me very angry.
It is the business's own problem. I sent it back to them in good faith, but now I want to come to me and ask me to pay the postage for them for no reason. There is no such truth in the world!
After consulting with the customer service, I don't know if the merchant's brain is broken or he doesn't agree to reimburse the postage. Later, I didn't send the clothes back to him, nor did I give him money. I really can't blame this. If he can reimburse me for the mailing expenses, I will definitely mail the clothes back to them, but the fact is that they have no such idea.
?