Model essay on customer service supervisor's work summary 1
In a blink of an eye, my probation period has ended, and then I will become a formal employee of the company, so I decided to make the following summary of my probation work.
As a customer service supervisor, I not only have to arrange other customer service tasks, but also manage customers and regularly assess the work of employees. Of course, if you become a regular worker, you will get some increase and the quality of your work must be improved.
Looking back, I summed up my work. For work, not only should we have a dedicated and serious attitude, but colleagues should also have a responsible attitude towards customers. We should treat customers sincerely and pay attention to details. We live by our customers, so our minimum requirement is to satisfy our customers, but at the same time, we are not only satisfied, but also very satisfied.
Although we can meet very few customers in the real sense, more customer communication comes from telephone, but it is actually very training, which can exercise our speaking skills and language ability well. Think about it. If we can convince customers on the phone, we can imagine how good our language skills are. At the same time, it also exercises our emotional intelligence and improves our ability to get along with others.
In addition to what I said above, there are actually many aspects that will be improved, and there is the degree of concern. Because you have been dealing with customers for a long time and satisfied them, you will definitely start to pay attention to some details of customers. Over time, you will form the habit of careful observation, which is actually good. Even your temper will be tempered, so that everyone will be calm and impulsive in their later lives.
During the probation period of the company, I not only learned a lot, but also accumulated a lot of work experience, and all this was attributed to the training and guidance of the company leaders, which made me have such achievements today and made me become a regular employee so smoothly. So I really appreciate the guidance of the company and predecessors. When I first came here, I still didn't understand a lot of things and didn't have enough experience, so I was still very nervous. But fortunately, my predecessors are very good and willing to teach me. So now I can successfully become a full member thanks to the help of many people.
In a word, I will work harder in the following work, and I will also strive to improve my working ability and create greater benefits for the company. And I am also very happy to be a full-time employee of the company.
Model essay on customer service supervisor's work summary II
Property management office was established in July, 20__. Over the past six months, the property management office has been implementing the principle of owners first. According to the actual situation of the community, while improving the service, the management work has been rationalized and improved, so that the property management work in the early stage of the community has gradually embarked on a standardized track. The work of the property customer service supervisor since the establishment of this department is summarized as follows:
First, the completion of daily work objectives
(a) the property management work of the owners in the early stage.
1. Be familiar with the construction of various facilities and equipment in the residential area, and cooperate with the engineering department to complete the acceptance of various constructions;
2. According to the actual situation of the community, complete the work plan and do a good job in the protection of finished products. Completed various management schemes of the community, such as: property repossession process, vehicle management scheme, public security management scheme, decoration management scheme, maintenance workflow, etc.
3. Cooperate with the sales work of the sales department;
In order to cooperate with the sales work, on the one hand, we should do a good job of taking over the property, on the other hand, the customer service staff should patiently answer customers' questions about property management, and at the same time, we should arrange cleaning services on the spot, and the security guards should provide 24-hour military service to maintain a good mental outlook.
4. Make preparations for the owner's occupancy, sort out the occupancy data and various agreements and management regulations, and successfully complete the handover work; According to the actual situation of the community, the process and post of check-in procedures are reasonably formulated, and the owner's notice of check-in, decoration notice and decoration procedure flow chart are set up to make the handover work go smoothly. At present, there are 8 households in the first time, and all the office buildings have been put into use.
(2) Housing management
_ _ office building and _ _ upper house were completed one after another, and the Property Management Office cooperated with the Engineering Department to complete the acceptance work. * * * has conducted more than 20 acceptance tests, made a written summary of the unqualified items, tracked the rectification of the construction party, and filed the existing problems.
In order to improve this work, the housing management files have been established, the housing management system has been formulated, the management plan has been formulated, and a special person is responsible for regular inspection. _ _ _ office building has been put into use, with no damage in decoration, unified appearance and no behavior endangering the building structure.
(3) Management of public facilities and equipment
For the office building that has been put into use, a complete maintenance plan and emergency plan have been formulated in the management of public facilities and equipment, so that daily inspection registration and minor repairs can be recorded. Complete minor maintenance and emergency maintenance to meet the management requirements of facilities and equipment maintenance in place, timely maintenance and normal operation.
_ _ All kinds of public facilities and equipment can be used normally. The property management department focuses on the protection of finished products, regularly checks public lighting, tube wells, garages and other facilities, and handles problems in time when found.
(4) Environmental sanitation and greening management
In terms of environmental sanitation, in view of the gradual improvement of the residential environment, everyone began to organize regular and irregular cleaning, formulated corresponding cleaning procedures and assessment methods, and bagged and fixed-point piled up decoration garbage, centralized transportation management, strengthened the sanitary inspection of the residential area, and ensured the cleanliness and beauty of the residential area.
The greening of residential areas is still maintained by the construction unit, and the management office actively cooperates with and supervises the greening company to carry out the construction and maintenance work, and puts forward reasonable suggestions in time for the problems existing in the construction and maintenance of the greening company.
(5) Community safety work
Public security prevention and fire fighting in residential areas are the top priority of property management. The security of the upper courtyard community is managed by a professional security company, which is responsible for the maintenance of public order, smooth roads, garage management, peripheral vehicle parking management and fire safety management of the property. Security personnel are required to carefully inspect, perform civilized duties, be polite and manage boldly when encountering bad people and things, so that the security work in the community is in a good state.
(6) Others
1. Do a good job in maintenance service.
In order to do a good job in the maintenance of houses and related facilities, we work closely with developers, builders and manufacturers to determine maintenance procedures and methods to ensure the timely rate and completion rate of maintenance work. * * * 42 maintenance complaints were accepted and 42 were completed, with a completion rate of 100%. Cooperate with the engineering department for maintenance and inspection of work schedule for about 170 times. In terms of public facilities and equipment, all kinds of facilities are regularly maintained and inspected in time, and problems are found to be repaired and handled in time to ensure that the normal use of the owners will not be affected.
2. Strengthen the management of residential decoration.
Decoration management of residential quarters is an important part of early property management, which is related to the service life and safety of the property and the integrity and beauty of the houses in residential quarters. According to the actual situation and management requirements of residential quarters, we have formulated detailed management systems, such as decoration instructions, cleaning and transportation methods of decoration garbage, etc. , and adhere to the daily inspection of decoration households, make records, solve problems in time, and adhere to the principle. Ensure that the main structure of the house is intact, and ensure that the appearance of the community is unified, intact and beautiful.
3. Listen carefully to the opinions of the owners and solve problems for the residents in time.
The owner's suggestion is our working principle. Therefore, we can carefully record the problems reflected by residents, deal with them in time, improve communication with owners, patiently explain to owners, and solve problems for residents in time.
Second, the existing problems and lessons
Although some achievements have been made in the past six months, there are still many places to be improved and strengthened.
First, the overall quality of management and service personnel is not high, the sense of service is not strong, all aspects are not considered comprehensively, and the practical ability needs to be improved.
Second, there is not enough communication and understanding with the owners.
Third, the management of equipment and facilities needs to be strengthened. In view of the above problems, in the 20__ years' work, we will learn from experience and lessons, strive to improve the owner skills and management level of employees, and do our work better.
Three, 20__ year work plan
(1) department management: integrate the resources of the management office, train employees' work skills, implement the assessment mechanism, and strengthen the competition awareness of all staff.
Refine the responsibilities of each post in the department, clarify the responsibilities and rights, avoid dead ends in work, and do the service work in detail. On the basis of ensuring the steady improvement of the management quality of each team, we will strive to improve the overall management and service level of the department, ensure that no major safety accidents occur, and make the property services of Yiyuan Shangyuan and Narigelang projects more detailed and efficient.
Establish and improve the performance appraisal system of customer service personnel, maintenance, security and cleaning, implement the monthly work appraisal mechanism, advocate the competitive consciousness of employees to survive the fittest, strengthen the study of professional knowledge, and consciously abide by and maintain the management system of the company and departments.
(two) cooperate with the engineering department to take over the acceptance and daily inspection work; Cooperate with the sales department to make preparations for sales and opening.
(3) Strengthen system construction and strengthen supervision and inspection.
(four) the establishment of domestic service, paid maintenance, do a good job in the management of clubs and parking lots, improve property services.
(5) Do a good job in external coordination, further straighten out various relationships, work closely with developers, and actively contact police stations, urban management, sanitation, telecommunications, heating and other departments in order to smoothly carry out property services.
Customer service supervisor's work summary model essay 3
My job is mainly customer service specialist. At work, I try my best to do my job well and improve work efficiency and quality. In addition to doing my job well, during the preparation of Tmall's new store and the department's development of new products, I cooperated with the data specialist and used my own advantages to help him formulate a series of tables and summarize relevant data. Summarized the hot-selling products of the industry in the field of e-commerce (Taobao), and combined with its own products, optimized the title for the fourth time; On the platform of JD.COM, products are imported and so on. As pre-sales customer service, we should put customers first and try our best to meet customer requirements. During the period of learning product knowledge and mastering customer service related skills, it is with such a firm belief that I strictly demand myself, study hard and strive to become an expert. It laid a good foundation for the smooth development of my future work.
In my study, I am strict with myself, correct my work attitude and integrate theory with practice.
Consciously abide by the company's rules and regulations and insist on participating in every training of the company.
During this period, although I learned some theoretical knowledge from school, the current situation can not meet the needs of work. In order to master the e-commerce industry and bathroom industry as soon as possible, I insist on coming to the company every day to learn the company's system and theoretical knowledge. During working hours, I will learn practical operation with my predecessors and help to do some small things. In the evening, I will discuss the work content with my predecessors and talk about the inconvenience of work, my dissatisfaction and my shortcomings. My seniors will give me support and spiritual encouragement at work. After a long period of training, overcoming and hard work, I will gradually become a qualified employee.
Although it is only a few months, the gains in the middle are indelible, which cannot be separated from the help of unit leaders and colleagues. I always believe that no matter how bright the match is, there is only light as big as a bean. But if you light a pile of matches with a match, it will burn very brightly. I hope to use my brilliant youth to ignite every guest and inspire my colleagues to contribute to our cause, forge ahead and create a better tomorrow. Of course, my work still has shortcomings and deficiencies. I will continue to study hard and do my best in the future. Our work needs a spirit of transcendence, and I believe that through hard work, our work will get better and better.
Here, I will make a report on my work and experience during the probation period, and take this opportunity to formally request the company leaders to become full members. I hope that the company leaders can comprehensively consider my work attitude, work ability and work performance according to the requirements of regular employees. I am willing to contribute all my strength to the vigorous development of the company.
Model essay on customer service supervisor's work summary 4
At the beginning of 20__, I was honored to be a member of the customer service center. From the day I entered the customer service center, I regarded the customer service center as my family. Whether it is a formal employee of the company or a hired employee, whether it is an older employee or a girl who has just entered the society. I know their personalities and interests like the back of my hand. Their joys and sorrows worry me. They trust each other and talk about everything. In communication, they pour out their grievances, release their pressure, adjust their mentality in relaxation and maintain a sunny mood. In their eyes, I am not only the person in charge of the center, but also their work and life mentor. I often share with them the mentality of a happy working life: to be moral, to do things with quality, and to live with taste. Guide young employees how to work and how to live, so that employees can really feel happy at work, so as to grasp a happy life.
In the past two years, I have shown my love in the smallest details of my life. Put the true feelings into every link of the work, understand each other from the perspective of love, treat each other sincerely, and win the respect and recognition of employees. This is the greatest wealth of my life! I am proud to be the friendliest team in the company, and I am proud to be a member of an excellent team!
The so-called team, simply understood as a group of people within a specific range. It is a group where everyone works together for the same goal. Whether this group is United, cohesive, learning from each other and enjoying knowledge determines the combat effectiveness of the team. It is one of the key factors that affect the development of a unit or department.
I know very well that no matter how good a manager is, his personal ability is limited, but everyone's wisdom is unlimited. How to design the internal culture of the customer service center and inspire every employee to be dedicated, active and enthusiastic. Create a cohesive and effective learning team, so that every employee has a sense of belonging and professional pride. This is my pursuit and goal since the establishment of the customer service center.
Customer service department is the most difficult factor in company team building. The employees in the center of the company have great differences in age, different employment methods, low wages, high work pressure and high personal quality requirements, which are often misunderstood in their work. It is common to encounter grievances. "Customer service center is a firewall operator and a fire extinguisher." This is the real way to write daily work. As usual, it is called "customer service center is the center to overcome difficulties". How can we relieve the pressure of employees in this situation? How to prevent employees from losing control of their self-emotion in the process of service and having a negative impact? Stimulating employees' enthusiasm for work and study, and enhancing employees' post identity and loyalty to enterprises are practical problems that I often think about and need to solve.
Customer service supervisor's work summary model essay 5
Internal management of department
1) At present, there are 13 employees in this department, department manager 1 person, deputy manager 1 person, 8 customer assistants (currently 1 person is on wedding leave) and 3 engineering assistants, including community culture propagandist 1 person. Due to the shortage of manpower, a property manager was seconded from the property management department to assist in the work.
2) On the afternoon of 14 this month 1 point, Manager Wang Yuzhuo organized all customer assistants and engineering assistants to conduct training on property acceptance measures. Through this training, we have a systematic understanding of the conditions and procedures required for property acceptance. Colleagues who participated in this training spoke highly of the training. Through this training, we have a deeper understanding of the great benefits brought by the Property Acceptance Measures to property companies, and made full preparations for the early property acceptance.
In terms of customer service
1) The staff of our center keep good gfd every day. At the morning meeting every day, the manager on duty during the week will check the gfd of each customer assistant. If the gfd does not meet the requirements, our center will give warning and punishment. At the same time, the staff of our center always warmly receive every owner with a sincere smile, carefully record every problem reflected by the owner, carefully follow up the problems reflected by the owner and reply in time, so that the owner can enjoy our high-quality property services, thus improving the satisfaction of the owner.
2) For the maintenance unit that has completed the maintenance, arrange the staff in the customer service area to make records, and immediately reply to the owner about the maintenance status of the unit and the specific information, time, contact information, owner's name, etc., so as to better serve the owner.
3) On October 9th of this month, Manager He led a team to Zhongmiao to participate in the first and second parts of the East China Skills Competition. Although my property has achieved good results in this part of the competition, we also found that other properties are better than mine during the competition, which is worth learning and learning from.
Community culture
1) On this month 10, our center organized the activity of "Happy Moon Cake, Mid-Autumn Festival Reunion", which attracted more than 60 business owners, men, women and children, and made everyone have a happy and unforgettable Mid-Autumn Festival.
2) On 23rd of this month 15:00, our center organized the owners to hold the seventh owners' forum. On the basis of the previous six owners' symposiums, our employees' service awareness, service quality and service efficiency have been greatly improved, and many difficulties and concerns of owners have been solved. During the owner's symposium, the owner also affirmed our work in this regard, especially that our security work is very outstanding. At the same time, the heads of all departments listened carefully and recorded the thorny issues raised by the owners at the forum. After the symposium, they will follow up the thorny questions raised by the owners and give answers.
Overview of thorny issues
1。 supporting facilities
1) received the notice from Anqing Cable Digital TV, and handled all-digital TV service at the entrance of Yuqiao New Village on 24th and 25th of this month. If it is not handled in time, it can be reissued in the business hall of Anqing Cable TV Network Center. Our department has posted this notice in the garden area.
2) At present, only the power boxes of Shuiyunjian 1 1 Unit 2, Qintan Feng Wu 1 0, 1 Building 3 and 108 are broken.
3) The existing business card printing machine cannot make business cards, and it has been returned to the factory for maintenance.
2. Others
1) Many owners reported that there were insects in the main roads and gardens of the park, which seriously led to the normal life of the owners. This problem has been communicated with relevant departments and is now being followed up.
2) According to the existing owners, the terrain of their gardens is obviously lower than that of public lanes, which leads to serious water accumulation in the gardens in rainy and snowy weather and hinders people from traveling. In view of this situation, the staff of our center have sent the work and business contact list to the project department, and are now following up.
3) The owner of Qintan Feng Wu 100 Building 1 Unit smashed the street lamp on the main road of the hotel. Now that the owner has paid for it, the street lamp is short of materials and needs to be repaired.
4) Residents in Room 406, Unit 2, Building Fengwuqintan 10 reported that the tap water had an odor. As soon as I received this question, my department contacted the water supply company and asked it to test the water in the main pipeline of Qintan Fengwuyuan Community to confirm that there was no problem. Our company has also reflected this situation to the owner, but he has always insisted on the smell, brought his own materials and paid the labor fee. 300 yuan asked our department to help him replace the water pipe, and now he is following up.
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