1.Tik Tok What are the guarantees for buying with peace of mind?
1. Formal after-sales: All merchants who sign up for "assured purchase" must provide five services: genuine guarantee, seven-day unreasonable return, quick refund, freight insurance and pick-up at home.
Most of these services are familiar to everyone. For example, if you buy a fake, the merchant will pay the appraisal fee and the return freight, and also support "one refund and three compensations"; For goods within 300 yuan, as long as the order is not delivered within 6 hours, you can submit a refund application, and the refund will arrive immediately;
If you buy something and want to return it, the courier will come to pick it up as soon as possible, and there is a maximum compensation for freight increase in 24 yuan.
2. Exclusive after-sales service for special categories: including "bad bill compensation" for fresh products and "allergy refund" for beauty products.
For example, if you buy fresh goods on the platform, but they rot and deteriorate within 24 hours after signing, the merchant promises to handle them within 24 hours, and you can enjoy a refund if you pass the examination.
For another example, we bought a beauty product on the platform, and within 60 days after receiving it, if there is an allergic phenomenon during use, the merchant can also refund it after approval.
3. Optional after-sales service: mainly reflected in the timeliness. For example, a merchant providing "same-day delivery" service must complete the delivery of orders successfully placed on the same day 16: 00 before 23: 59: 59 on the same day; Merchants who provide "24-hour delivery" will complete the delivery 24 hours after the user places an order successfully.
2. What is Tik Tok's secure purchase service?
Tik Tok Anxin purchase service refers to consumer rights protection products.
Tik Tok e-commerce "peace of mind purchase" includes nine contents, covering all aspects of pre-sale, in-sale and after-sale, including five essential services: genuine product guarantee, seven-day unreasonable return, quick refund, freight insurance and door-to-door pick-up.
As well as two optional services of "same-day delivery" and "24-hour delivery", the services of "compensation for fresh and bad products" and "refund for beauty allergy" are launched for fresh and beauty products.