I'll tell you why. ZTO Express did not communicate with the merchants. I do Taobao, and I'll tell you what's going on. At present, the express outlets are basically privately contracted, and each express needs to be collected through the outlets before it can start to transit. When the shipments of merchants are relatively large, merchants can contract a network to supply their own goods transportation. Merchants with outlets have their own scanners. When a merchant is out of stock or out of stock, first fill in a courier form on the order that needs to be delivered, and then click Delivery. There is no explicit information at this time. Merchants will have logistics information only after scanning with a scanner. The first three messages you saw were all fake and scanned privately, but the goods haven't arrived yet, just scanning the express delivery number. This is the consistent way of doing things, but then again, no shop will never be out of stock, and shortage is an inevitable phenomenon. That's basically it. After your refund is over, you can continue to complain about rights protection and let Xiao Er handle it. Generally speaking, the compensation is 30% of the total price of the goods. I hope I can help you.