1. Starbucks, as a coffee chain, mainly deals in beverages and some peripheral products. Provide customers with open seat selection and related services. If the store does not clearly stipulate what is prohibited, then customers can make up, chat or even play games without affecting the consumption and taste of other customers, and should not be abused and expelled by waiters for no reason. ? 2. If the store has obvious regulations or requirements that it is not allowed to make up in the store, then as a waiter in the service industry, it should not be maliciously expelled. You can explain the situation to customers, and mutual understanding is the correct way. Customers don't use radical abuse, but come to consume. To put it bluntly, they are here to increase the turnover of the store. Customers are God and the wisdom of the industry. If you want to develop in the long run, as a beverage shop that is not particularly cheap, having a suitable service attitude is also a value-added content. ? 3. Make-up is actually quiet in nature. Generally, Starbucks will provide multi-seat or single-seat seats. If you bought the goods in a store, there is nothing wrong with sitting down and putting on makeup. Make-up is not much different from ordinary people just sitting in a daze watching computers. Fired is disrespectful to customers. ? No matter what kind of store, if customers do bad behaviors or behaviors that the store does not support, they can communicate in a normal and polite way, so that everyone can understand each other more easily. Most people are not unreasonable, and most customers come for normal consumption. Since it is consumed, there is nothing wrong with being free without affecting other customers.
Hello, this is an extreme case. This girl shouldn't make up in public, and Starbucks shouldn't insult her. The woman said that on the day of receiving the marriage certificate, she was insulted and driven away by the clerk because of her makeup at Starbucks. On the same day, the netizen called to ask if the store could accept makeup, and the clerk said that as long as it didn't disturb the customers. After receiving the reply, I went to the store to make up and spend money. Sitting in the corner wearing makeup is afraid of affecting others. However, the makeup process was driven away by the clerk, which seriously affected the mood of obtaining the certificate. The store manager involved responded: customers will be reminded of spraying things, and the matter has been reported for handling. Because the authority cannot be known, the store will return the meal and give two coupons as compensation.
First, Starbucks' double-label behavior. As a catering brand that stayed in China in the early days, Starbucks has occupied the advantage of the times, becoming a high-end consumer product in the eyes of China consumers and the first choice of many white-collar workers. It has a large number of fans, so every time there is negative news, it is a "wrong this time, dare next time" attitude. But the same behavior abroad, Starbucks may not dare to take it lightly in the same way.
Second, the service quality of Starbucks is declining. With the rapid development of China's economy and the improvement of people's quality of life, more and more people can afford Starbucks. Compared with domestic coffee brands, there are more and more coffee brands with better quality. Starbucks' recent performance of "using expired food", "bad attitude of employees" and "service and quality can't keep up with the price" has broken the filter of many consumers.
Third, the popularity of the Internet has expanded the contradictions among consumers. In addition to condemning Starbucks' reputation, there are also some voices on the Internet asking for peace of mind. After some intentional or unintentional rendering by the media, the contradiction between consumers and enterprises has become the contradiction of consumers of different classes, and some excessive behaviors have appeared.