Two, strictly abide by the five-color bird Internet cafe attendance system (see the attendance system table), it is strictly prohibited to rest, string posts or go out without permission.
3. During working hours, all employees should perform their duties and finish their work seriously and satisfactorily. And listen to the manager's arrangement and actively complete other tasks assigned by the manager.
Four, the staff arrived at work 15 minutes in advance to change work clothes, arrange clothes, and keep hair clean and tidy. Whatever the reason, they should control their emotions at work and greet the day's work with full spirit. Female employees should wear light makeup and dress appropriately. Often cut your nails, no sweat, don't drink before going to work, eat more foods with peculiar smell such as garlic and leeks, and maintain oral hygiene.
5. Every employee should insist on standing and sitting, and take the initiative to give way when meeting guests; When walking with guests, you should politely let them go first. Don't lean back or lean on other things, don't put your pockets on your hips, hug your shoulders, don't cross your legs or order one leg back and forth, don't look around and shake your head, don't smoke, chew gum and eat melon seeds popsicles in the workplace, don't look in the mirror, comb your hair and make up, and don't laugh and play with your colleagues.
6. Take the initiative to greet guests, smile when receiving guests, stand upright when talking with guests, pay attention to listening, don't interrupt and argue, speak in a moderate voice, don't make any noise, use honorific service, don't excuse when hearing opinions and criticisms, and report in time. When you meet a guest, you should answer irrelevant questions. You can't say, "No, I don't know, I can't, I don't care, I don't have time, you are out of your mind, and so on." Don't joke with any guests, such as jokes about money, physical defects, customs or demeaning guests.
All employees must be thoroughly cleaned on time and by department. All departments should keep clean at all times, and no one is allowed to litter in front of the swimming pool or Internet cafe.
Eight, due to violation of the articles of association, resulting in various losses of ad valorem compensation.
Nine, it is forbidden to violate the internal unity of employees, and it is forbidden to form gangs.
Ten, it is strictly prohibited to disclose business secrets and management secrets.
Eleven, it is forbidden to waste all kinds of resources in Internet cafes due to dereliction of duty. Pay attention to saving water, electricity, all kinds of Internet cafe equipment and office supplies.
12. It is forbidden to argue with customers.
Thirteen, it is forbidden to receive visitors, answer the phone, chat, read novels and newspapers during working hours. In addition to network management, it is forbidden to use computers during working hours.
Fourteen, when encountering complaints from guests, listen carefully to the complaints from guests; All complaints should be understood and accepted, and the complainant should be comforted; And understand the guest's intentions from the standpoint of the guest; If the customer is loud or noisy, to avoid affecting others, the complainant should be separated from the rest of the guests; Write the complaint on the duty record, and ask the customers to speak slowly, so that they can feel that the internet cafe attaches importance to this complaint; Respond to customers' complaints properly, and if possible, provide customers with the opportunity to choose; If it is found improper, it should be corrected in time to make the complainant feel the importance of its problems; Report the situation in detail afterwards and make records; Don't easily make promises beyond the scope of rights to guests.
15. Employees who resign must write a written report 10 days in advance, hand in articles in the Internet cafe and wait for the manager's approval.
Sixteen, the company encourages employees to put forward more reasonable suggestions, so that the benefits of Internet cafes can be significantly improved, the exploration and reform are adopted by the company, and the outstanding performance is well received by guests or management personnel, so as to safeguard the interests of Internet cafes, actively fight against bad guys, avoid the loss of Internet cafes, resist bad styles, and expose those who engage in malpractices for personal gain, and get a bonus of more than 30-200 yuan.