Personal service summary 1 Posting and littering are the most disgusting things for residents in the community, which not only affects their daily life, but also destroys the elegant environment in the community. We cleaned up the posting and littering in the community, which was welcomed and appreciated by the community residents.
In the labor, everyone is full of energy, not afraid of being dirty and tired, and picking up the peels and scraps of paper discarded at random in the green belt and the street. It's hard to tear off the advertisement posted on the wall. When you scrape it with your nails, your fingers will hurt, so you can scrape it with a coin with your brain, which saves trouble and effort. After several hours of cleaning, the walls are white, the roads are clean, and the residential environment is obviously improved.
Labor makes me feel full. Such activities can better exercise our will and patience, and let us understand the significance of labor and the importance of teamwork. Littering and posting are shameful, which not only damages the city appearance, but also pollutes the environment. We want to make everyone realize that beautifying the community is everyone's responsibility through our actions. At the same time, this is also our little contribution to the creation of provincial demonstration civilized counties. "
I think that through our service activities in the community, we can care about community construction, actively participate in community public welfare activities, and cultivate students' awareness of citizenship, participation, social responsibility and ownership; Make students know more about social life and social environment and increase the knowledge they need to engage in social activities; Enable students to improve their interpersonal skills, adapt to modern social life ability and improve their labor skills; Cultivate students' awareness of applying what they have learned and serving the society, and form a positive attitude and emotion of sincere help and dedication.
Through these days' work, I understand the hard work of sanitation workers. Although the wages of sanitation workers are not too high, this job is one of the hardest jobs. It's really not easy for them to help clean in the street in the hot sun every day. They often get sweaty after finishing their work. Winter is not easy either. Everyone stays at home and doesn't come out, but they still have to clean the city, their hands are shaking with cold, and they have to suffer from some people's dirty eyes and incomprehension. In the future, I will respect sanitation workers more, support their work and learn their dedication. In order to keep the environment clean and tidy, and to keep the society clean, be an environmental guardian and actively participate in patriotic health education.
Summary of personal service work 2 Spring returns to the earth, and the spring breeze picks up. With the spring breeze of "Quality Service Month", all units of the Group have carried out one tangible service activity after another, and done one concrete thing after another that is closely related to the work, study and life of teachers and students. Our purpose is to stimulate the work enthusiasm, initiative and enthusiasm of all employees through this activity, enhance their sense of responsibility, responsibility and service, and promote the work of all units, thus promoting the overall work of the Group in by going up one flight of stairs. Judging from the reaction of teachers and students to the activities, the "Quality Service Month" has achieved gratifying results and reached the expected goal of taking the "Quality Service Month" as a new starting point and comprehensively improving the quality of logistics services.
First, leaders attach importance to strict organization.
At the beginning of the quality service month, the Group held a mobilization meeting, calling on all units to vigorously publicize and launch in an all-round way, and determined that "serving teachers and students is our responsibility, and the satisfaction of teachers and students is our goal" as the slogan, and made specific arrangements for the activities, requiring all units to formulate and improve various rules and regulations, post responsibilities, establish standardized work processes, and strive to improve the quality and service level of logistics services.
Second, proactive activities are diverse.
Each unit has actively carried out a series of activities according to the requirements of the group and the actual situation of the unit.
A lot has been done:
(1) Administration Department
The administration department has done a lot of work in the "quality service month", which is briefly described as follows:
In order to strengthen publicity, the office made banners and hung them on the main roads of the campus to let everyone know that the "Quality Service Month" of the logistics group has been fully launched. Set up a 24-hour service supervision complaint telephone number 7208259, listen to opinions and suggestions from all sides, inform relevant departments in time and instruct them to solve problems reflected by the masses. Join hands with the Propaganda Department to do a good job in publicity and reporting, hold a dormitory assistant training meeting in the apartment, hold a student symposium in the catering center, carry out maintenance in the library and the new teaching building, make fitness equipment for everyone in the thermal center, and conduct medical examinations for retired cadres in the staff hospital. Office staff and propaganda department staff went to the scene to record and take pictures. The office made a simple summary of the work carried out by each center during the service month and submitted it to the Propaganda Department. At present, publicity reports have been made on the campus network. In the recent logistics newsletter, the work of each center was also reported.
After the transformation of the switchboard in our hospital, all the telephones in the office and residence were changed to direct dialing, and two comrades in the switchboard room worked overtime to debug the telephone to determine the number for the faculty. During that time, they often worked until evening 10. In order to meet the needs of installing new telephones in the residences and offices of faculty and staff, comrades in the switchboard room are stepping up the replacement of cables. Because the original four-digit telephone number was changed to seven-digit telephone number, it brought great convenience to everyone's internal and external contact, which invisibly increased the workload of maintenance personnel, who always took pains to convey the new number to users inside and outside the school. The office cooperates with the switchboard room to print and bind office and residential telephone numbers in time and distribute them to all departments and households.
During the quality service month, the service attitude of the mailroom has been greatly improved. They send and receive mails, parcels, newspapers and magazines for teachers and students with full enthusiasm and sincere service, which has been recognized by everyone.
(2) Finance Department
1, which mainly provides smile service and charges the elderly, the weak, the sick and the disabled;
2. The households with problems in the electricity and water meters and lines have been rechecked for many times and fed back to the maintenance center in time;
3. presbyopic glasses are provided for the old staff.
(3) Purchasing Department
1, go to the maintenance center and student apartment to investigate and understand how to use enough materials to solve specific problems;
2, cooperate with the specific activities of each unit, actively supply materials:
(1) power supply cable for switchboard reconstruction;
(2) Provide materials for installing the stage lighting in front of the main building;
(3) provide fitness equipment and materials for the thermal center;
(4) Supply switches, bulbs, lamps, ballasts, lamp stands, etc. For the maintenance center;
(5) The outline lighting scheme of the main building, teaching building and library to celebrate the school.
(4) Catering Service Center
1. Two sets of publicity banners are hung in the canteen;
2. Hold a symposium on food work attended by student representatives;
3. Implement mobile rice carts to sell rice;
4. Visit and study in Handan Institute of Architecture and Engineering and Hengshui Normal University;
5. Thoroughly scrub the doors and windows of the canteen with the students.
Personal service work summary 3 Some people say that youth is a pot of freshly brewed scented tea with a faint but long fragrance; Some people say that youth is a self-created song, but it is true and natural without melody. Xu Xiaoyang of Yangzhou Telecom Network Monitoring Center said: "Youth is fire. We should fully release its light and heat to illuminate the whole life. "
10000 customer service center is the brand image that China Telecom strives to build in the fierce market competition, and it is an important link to resolve various complex contradictions and continuously improve service quality. On the one hand, it can improve customer satisfaction, enhance customer loyalty and maintain market stock through quality service; On the other hand, it is not only a differentiated service platform, but also a marketing support platform for channel and account managers through good communication with customers, introducing new products and businesses to customers, collecting market demand information and managing customer relationships. Time flies, and it has been more than a year since I came to the customer service center 10000. During this year's tempering, I was delighted to see my quiet changes, and also witnessed the various reform waves experienced by Suizhou Telecom 10000 customer service center in resolutely implementing the service concept of "customer first, service with heart".
In June of XX, I was transferred to No due to work needs. 10000, from mechanic to operator, become a member of this big family. As a newcomer, everything here is fresh, bright computer room, warm atmosphere, strange faces and sweet sounds to me. However, after the novelty, more is strict discipline and strict requirements. Because I am used to being sloppy in villages and towns, it is really difficult to change this habit at once. When I first arrived. 10000, I have to learn from the most basic digital search. The difficulty coefficient of this work is relatively low among all the works of NO. 10000, but it is not easy to really master it. Faced with thousands of unit codes, the same unit has many different names. Where are some famous scenic spots, factories and mines, training institutions and training bases, which units they belong to, the capitals of 23 provinces in China, which famous cities and their area codes, etc. It takes me a lot of energy to get familiar with and remember them. General units are coded regularly, but some of them are coded according to people's idioms. There is no skill in these, and I need to memorize them. Due to the shortage of manpower at that time, the director put me on duty for ten days. Behind her full expectations, I feel heavy pressure, but only when there is pressure can I be motivated. In order to live up to everyone's hopes for me, I devoted myself to my study. Every day, I write down the codes except remembering them. When you are tired of reading, knock on the microcomputer and record those special codes separately. In order to remember what I have learned, I have to remember them before going to bed every night. The learning process is very boring. I sit in front of the computer for four or five hours every day. Sometimes my eyes get sore and fuzzy after watching for a long time, so I drop some eye drops and continue reading. Many things happen. In several consecutive exams, I have achieved good results and successfully got on the job.
Because the original 1 14 and 10000 used two different platforms, I seldom had access to the platform of 10000. I know some new business and new consultation on the platform later than others, but this can't be the reason why I refuse to study, so I often take time off to open the page to see what others can see. If in doubt, take the initiative to ask colleagues, through the analysis and statistics of the fixed network obstacle report, understand the operation function and processing flow of 10000 platform. With serious study attitude and knowledge accumulation, I finally became a customer service representative with the number 10000 in March of XX. It is said that experience is wealth. Because I personally participated in many work links of township sub-bureaus, and I directly contacted users and personally installed and maintained broadband for users, these experiences accumulated a lot of experience, which enabled me to quickly judge the crux of the problem when I received a phone call from users or broadband problems, greatly shortening the processing time. Every time I meet a lot of complaining users, under my guidance, I will gradually find and solve the problems, and I will have an inexplicable sense of accomplishment when I hear the sincere thanks from users.
10000, as a service window for telecom enterprises not to meet customers, determines that the use of our pronunciation and intonation will directly affect the communication and expression with customers. To this end, I constantly improve my voice expression and communication skills through online universities and other channels, and apply them to the service process. Everyone says that the voice of a smile is the sweetest and most infectious. Therefore, in the service work, I strive to do this, so that customers can be considerate, caring and happy in the process of being served by me. At work, I always remember to treat users with kind attitude, kind tone and patient and thoughtful service, always maintain a good attitude and never bring my emotions to work. However, people are emotional. In our daily work, it is inevitable that we will meet some difficult users. Some people even use foul language, and their attitude will bring fluctuations to our mood. Every time I meet such a customer, I will pause for a few minutes and take a few deep breaths. When I see my most beautiful smile in the mirror, my mood will calm down and I will continue to face new customers, and my mood will not be affected by the arrogance of individual users. Through my continuous efforts, I successfully passed the National Putonghua Level 2 Examination and obtained the certificate.
During the handover of the new platform in May, I didn't take a day off for a whole month. Besides going to work every day, I also used my spare time to learn about the progress of the project and how to use the functions of the new platform to ensure that I can provide guidance and help for everyone after the new platform is put into use.