After-sales service is the best communication bridge between suppliers and customers or consumers, so how to do after-sales service is directly related to the problem of repeat customers.

After-sales service generally includes the following points:

1. After the goods are delivered, the customer's satisfaction with the products should be consulted first. If it needs to be corrected in time, it should be done immediately, and don't leave worries for customers;

2. Visit customers regularly after delivery. If there are any problems or questions during the return visit, solve and answer them immediately, and do a good job of communication with customers to satisfy them;

When you receive a call for help from a customer, you should act immediately. If it can't be put in place immediately, we should also give the customer an explanation, make an appointment for service time, stabilize the customer's mood and let the customer have a psychological preparation.

When solving problems for customers, whether it is your own responsibility or not, you should do your best. For problems that are not your own responsibility and cannot be solved, you should inform the cooperation unit in time and not delay the customers.

When the products mentioned in * * * exceed the warranty period, we should also provide "on-call" service. If you need extra charge, you should make it clear to the customer, and you can't cheat and fool the customer.

What I said about after-sales service is just a general idea. All walks of life need to formulate more reasonable after-sales service content and regulations according to their own industries.

What are the after-sales services of Computer City?

Not included ...

What is after-sales?

, refers to a series of services provided to consumers by production enterprises and distributors after selling their products (or services), including product introduction, delivery, installation, debugging, maintenance, technical training and on-site services. In today's fierce market competition, with the improvement of consumer awareness and the change of consumption concept, consumers pay attention not only to the product entity itself, but also to the after-sales service of products with similar quality and performance. Therefore, it has become a new focus of modern enterprise market competition to provide consumers with perfect after-sales service while providing inexpensive products. In China, there are cases in which Haier Group's sales have steadily increased because of its good after-sales service. Main content service content 1, install and debug products on behalf of consumers; 2, according to the requirements of consumers, provide technical guidance on the use and other aspects; 3. Ensure the supply of maintenance spare parts; 4, responsible for maintenance services; 5, the implementation of three guarantees for products, that is, repair, replacement and return (now many people think that product after-sales service is three guarantees, which is a narrow understanding); 6. Handle letters and visits from consumers and answer their inquiries. At the same time, collect consumers' opinions on product quality through various ways, and make timely improvements according to the situation. Quality brand Objectively speaking, quality after-sales service is the product of brand service economy, and the after-sales service of brand-name products is often better than that of brand-name products. The price of brand-name products is generally higher than that of miscellaneous brands, on the one hand, it is based on product cost and quality, on the other hand, the after-sales service cost has been considered in the sales strategy of brand-name products. Service system As far as the service system is concerned, the after-sales service of products is jointly provided by manufacturers and distributors, but it is more displayed to consumers in the form of cooperation between manufacturers and merchants. Consumers and businesses should abide by the principle of good faith. The principle of reciprocity is the main principle. Every time you help a customer, that customer will feel that he should do something for you. Every time you make concessions to your customers' demands, they will feel that they owe you something. If you improve your relationship, you have the possibility of making the next business. This is the so-called reciprocity principle. The principle of commitment and inertia means that people have a strong demand for what they have done in the past, hoping to keep all the old forms and use commitment to expand their ideas. The unconscious influence of the principle of social identity is called the principle of social identity. Similar recognition: if today's customers are doctors, they are all using this product or receiving such services, it is acceptable for nurses to sell it. If all lawyers use this product, other lawyers will accept it when they sell it to other lawyers. This is called social recognition. User testimony This is also a factor that urges customers to buy products. Using people who have bought or used our products to tell our customers with some of their testimonies is also a way to influence customers' purchase decisions. I like the principle of after-sales service, for example, a certain cosmetic has been used by a star, so I also want to use it because I like that star; I want to buy what kind of clothes a star wears. Many promotional advertisements are made by celebrities, and this principle of liking is used to motivate customers to take purchase actions. The principle of friendship is that potential customers introduced by customers are more favorable than brand-new customers, because its success rate is 15 times that of brand-new customers. A top salesman always knows that he is cultivating his old customers, and at the same time he is constantly developing his new customers. The best way to develop new customers is to introduce old customers. And the introduction of this old customer is that people are applying the principle of friendship. Thank-you letter When the customer's response to the first visit is good, we should send a thank-you letter at an appropriate time. It doesn't matter whether the customer makes a purchase decision. It is important that the customer has a good response during the visit, which requires you to send him a thank-you letter immediately after the visit. Now the method of thank-you note is very simple. When selling the utility or value of goods, the next stage is to sell goods and sell your services. Therefore, when writing a thank-you note, you must tell the customer this feeling of gratitude, because everyone has a feeling that when you write him a letter or send him a greeting card, he is usually not easy to forget, which can deepen the customer's trust in you. Another situation is that when you are helping customers, you need to write a thank-you letter. ......

What services does computer after-sales service include?

1

Computer system installation and maintenance:

Reinstalling the system is the first important service item for fans, and it is also the ultimate magic weapon to solve computer problems. After installing the system, common software installation and system maintenance are the first step, and they are also essential operating procedures.

Hardware fault detection and replacement;

When the computer can't start or some hardware needs to be updated, it is one of our tasks to detect the necessary hardware of the user's computer. For faulty hardware, we can also provide sales services.

* * * Assembling and selling computers:

When we are engaged in computer maintenance, many customers will propose to replace the computer or need to configure a new computer. At this time, we can provide recommendation, budget and agency services for assembling and OEM computers, of course, the price should be reasonable.

Network installation and maintenance:

Network companies are mainly responsible for network installation, but we can also provide consultation and comparison, mainly the installation and maintenance of routers, as well as the detection and maintenance of network impassability or intermittent problems. Install and maintain home monitoring equipment;

At present, there are many things about the installation of network monitoring and the maintenance of some families after installation and monitoring. We can also carry out this work.

Cleaning and protection of computers and other equipment;

Many families' computers and ancillary equipment are slowly aging, and at the same time, their homes are easy to become messy. All kinds of equipment gradually accumulate a lot of dust and look old and dirty, so computer cleaning is also a big business for computer maintenance personnel.

The establishment of home theater is also a big choice:

Due to the popularity of projectors and a large number of online movies, many families need to have a home theater, which is a great recommendation of our computer maintenance staff. You can try.

Editing and video production of electronic photo albums;

With the popularity of digital cameras and video cameras, many users need to do some processing on digital photos, such as editing electronic photo albums, making videos, carving and saving. You can also provide this service.

Website production and maintenance:

Nowadays, in the era of advocating individuals, many people or families want to have hobbies such as personal websites. If you have this specialty, you can also provide services such as website production and maintenance.

Maintenance of smart phones and root, etc. ;

Now everyone has a smart phone, but many people still lack knowledge about smart phones, such as root, system installation and use. If we have this specialty, we can also combine it to provide this service for our customers.

Some edge services:

For example, the application of the network, the correct use of the system, the use of online search and chat tools, and all kinds of things that customers don't understand. As computer maintenance personnel, we can provide consultation and additional services for free, but they are also very welcome to provide them as additional services. I hope I can help you.

What does automobile after-sales service generally include?

According to the definition of automobile industry in developed countries, modern generalized automobile after-sales service mainly includes maintenance, conservation, rescue, information consultation, insurance, used car trading and so on. However, as far as the development level of domestic automobile industry is concerned, the so-called after-sales service in China is mainly maintenance service, and the work of service consultants is mainly business reception, document management, customer file management, customer tracking, reminder service and customer complaint handling.

What does customer service include?

Customer service is usually done by telephone, but it can also be done by mail, chat, fax, self-service or email. It includes: pre-sales services: market research, product design, product description and consulting services. Sales service: the services provided by the seller to the buyer during the product transaction, such as reception service, delivery service, product packaging service, etc. After-sales service: any service related to the goods sold and beneficial to the buyer's characteristics, mainly including delivery, installation, product replacement, repair, maintenance and technical training.

What are the after-sales services of computers?

After-sales of hardware. Software recovery ends here. Such as the amount during the warranty period. Your computer hardware is broken. Of course, it is not man-made damage and can be sold after sale. Software includes. Of course, the recycling system is purchased with the system. I can't do anything without it.

What are pre-sales service, in-sales service and after-sales service? What's the difference between these three kinds?

Pre-sales service means that customers are interested in buying goods, but there are still many questions about the goods, so pre-sales service is needed to help customers solve the questions. Urge customers to make a purchase decision.

In-sale service means that the customer has placed an order to pay for the goods, but has not received the goods yet. There may be some delivery-related problems between them, which need to be solved by selling services. For example, query logistics information.

After-sales service means that the customer receives the goods, but there are some problems or quality problems in the use process. Need to be handled in a unified way after sale.

The above three types of services generally appear in online stores.

What are the after-sales services of cosmetics?

The main functions of the cosmetics after-sales service center The cosmetics after-sales service center integrates the functions of cosmetics stores, image cabinets and beauty salons, which can meet the personalized and diversified needs of consumers, cultivate loyal customers, attract new customers, and maintain lasting competitiveness and sales power. The "after-sales service center" is mainly to track and solve various problems that consumers have in the process of using products. And give them professional beauty consultation. At the same time, timely sort out various problems and opinions of consumers in the use process, conduct scientific data analysis, and improve product quality and channel strategy. The two basic functions of the cosmetics after-sales service center are as follows: 1. Solve the crisis of losing old customers. Product diversification and multi-polarization of consumption lead to customer loss. The continuous output of new products and concepts tempts consumers to try new products. If products and services can't meet the diversified needs of customers, it will inevitably lead to the loss of customers. The establishment of cosmetics after-sales service center not only allows customers to enjoy value-added services through products, but also allows customers to better identify with products through services, thus becoming loyal customers. Second, the problem of new customers has been solved. With the improvement of people's living standards, more and more women begin to pursue professional beauty services, and various beauty projects have become a desirable beauty way, attracting a large number of white-collar women to spend. Cosmetics after-sales service center is basically the same as beauty salon in function. Customers can not only buy high-quality products, but also enjoy value-added beauty services, which is more attractive. The key to the successful operation of cosmetics after-sales service center is to provide personalized services such as professional consultation, psychological satisfaction, convenient purchase, use guidance and use tracking from the consumer's point of view, so as to increase the added value of products. Take customer satisfaction and win-win as the highest realm. Ensure the perfect combination of service depth in technological innovation, new product development, price strategy and promotion means. Avoid service at the slogan level, or just a formality. The actual investment and personalization are seriously insufficient, and the only services tend to be homogeneous.

What does the national three guarantees after-sales service mean?

It's too complicated upstairs. Just remember the following points.

1. "Day 7" stipulates that consumers can choose to return, exchange or repair the product if it has performance failure within 7 days from the date of sale. 2. "15" stipulates that if the performance of the product is unqualified within l5 days from the date of sale, consumers can choose to exchange or repair it. 3. The validity period of "Three Guarantees" shall be calculated from the date of issuing the invoice.

Pay extra attention to this article = = =>& gt& gt During the validity period of the "Three Guarantees", consumers can replace products of the same model and specifications or return them according to relevant regulations with repair records and vouchers. The validity period of the "Three Guarantees" shall be deducted from the time taken for repair and the time when there are no accessories to repair. The validity period of the replaced "Three Guarantees" shall be recalculated from the date of replacement.