Seven-day unreasonable return is a measure to protect consumers' rights and interests in online shopping, TV and telephone shopping and mail order shopping, and it is not for merchants to choose whether to participate or not.
The seller of online goods shall fulfill the obligation of returning goods for seven days without reason according to law. The provider of online trading platform shall guide and urge the online commodity sellers on the platform to fulfill the obligation of returning goods for seven days without reason, conduct supervision and inspection, and provide technical support.
Consumers should follow the principles of fairness, honesty and credit when exercising the right to return goods for seven days without reason, and abide by business ethics. Online commodity sellers should fulfill the obligation of returning goods for seven days without reason.
legal ground
Interim Measures for seven-day unreasonable return of online shopping
Article 8 Goods returned by consumers shall be in good condition.
A commodity can maintain its original quality and function, and if the commodity itself, accessories and trademarks are complete, it is regarded as intact.
Consumers need to open the packaging of goods based on inspection, or make reasonable debugging to confirm the quality and function of goods, without affecting the integrity of goods. Article 9 Where a commodity is used beyond the need to check and confirm the quality and function of the commodity, and the value of the commodity is greatly devalued, it shall be deemed that the commodity is in poor condition. The specific criteria are as follows:
(a) food (including health food), cosmetics, medical devices, family planning supplies: the necessary one-time sealed packaging is damaged;
(2) Electronic appliances: repairing, altering, destroying or altering compulsory product certification marks, indicating labels, machine serial numbers, etc. without authorization. , with traces of appearance use that are difficult to restore, or traces of data use such as activation, authorization information, and unreasonable personal use data retention;
(3) Clothing, shoes, hats, bags, toys, home textiles and household items: the trademark logo is removed, the logo is cut, and the goods are polluted or damaged.