Letter of apology to customers 1 Dear citizen email users:
Hello!
First of all, thank you for your long-term support and trust in the public email website.
Some users may find that the functions of citizens' email websites (including blogs and forums) and the services of citizens' cloud APP cannot be used normally during the two time periods of 6: 00 pm-early morning on October 28th and 4: 00 pm-early morning on October 29th, 65438+/kloc-0, and some teachers and parents who use the home-school interaction can't pass the service.
After investigation, these cases are due to the sudden failure of the database server in the computer room.
At present, after the emergency repair and maintenance by the citizen email team, the cause of the failure has been identified and repair measures have been taken, and the functions of citizen email website, citizen cloud APP and home-school interaction have begun to recover. Up to now, the forum and EPS system are still under emergency repair.
We apologize for the impact of this sudden failure. We will start to upgrade and strengthen the platform in June 165438+ 10 to further improve the system availability. We also hope that users will continue to support us, give us timely feedback, promote the construction of citizen cloud, and let citizen cloud create a more relaxed and beautiful life for us.
We once again express our sincere apologies for the inconvenience caused to the majority of users!
xxx
date month year
Letter of apology to customers 2 Dear friends:
Since I started the WeChat business, I apologize for the troubles caused by friends circle advertisements, and thank my friends for their unconditional support and trust. Be a real person, do business, and be honest and trustworthy! It is my principle to promote good things. Don't touch low-end deceptive things and don't recommend them to any friends! Finally, thank you again for your support, tolerance and understanding! Good people are safe all their lives.
Apologize
Xx,xx,XX,XX
Letter of apology to customers Dear Mr. Wang,
Welcome to XXX Hotel. Your arrival makes all the staff feel honored!
You have always been a VIP of the hotel, and strive to do your best for your reception and service. I hope every time you check in, I will leave you a good memory.
We are very sorry that we forgot to give you breakfast coupons this time.
It is the negligence of hotel service to bring such great inconvenience to distinguished guests like you. Thank you for your criticism and correction, so that we can improve and continue to provide you with more perfect services.
XX Hotel is a well-known five-star hotel in the province, and won the "Golden Star Award", the highest award in China hotel industry. Chain stores all over the country let you have the service of XX people to accompany you everywhere.
It is our pleasure to provide services for such a distinguished guest as you, and your comfort is our greatest work goal!
The hotel has strengthened the staff's awareness of VIPs. When you dine in a western restaurant in the future, as long as you give your name, the waiter will take you to the reserved seat for dinner.
If you have any service requirements, please feel free to contact the assistant manager in the lobby (extension 25), and we are always waiting for your command!
I wish you and your family:
in perfect nick
May everything go well.
XX hotel
September 2nd, OXX.
An apology letter to the customer.
Mr. xx:
We have received your order for the 22nd of this month. I'm very sorry! Down vest can't be delivered at present. Our earliest delivery date is early July.
Of course, you are in a hurry to get the goods. However, the demand far exceeds our previous experience, and we apologize!
Your loyal XXX
Letter of apology to customers 5 Dear xxx:
Hello!
First of all, thank you very much for staying at xxx Hotel, and we are very sorry for what happened on (morning/time and date)!
I have talked to the employees involved, and the employees are deeply sorry for the unhappiness caused by their actions. Here, on behalf of the hotel management, I solemnly extend my deep apologies to you! Due to the wrong behavior of the hotel staff, you have a very unpleasant accommodation experience.
I sincerely hope that you can believe that we will never allow our employees to treat distinguished guests like you. Because I don't want to disturb your work/rest, I still want to send our carefully prepared (gifts/fruits and red wine) and attach this letter of apology to your room. Of course, if it is convenient for you, I very much hope to express my apologies to you in person.
Please feel free to contact me directly if you need any help.
I am here to convey
Salute!
xx
20xx year x month x day
Letter of apology to customers 6 Dear * Supervisor,
Hello!
First of all, thank you very much for your concern and support in the cooperation with our company. We are very concerned about your * * Work Performance Report and are deeply shocked by all the actions of the salesman. After investigating and verifying the evidence of the incident, on behalf of all employees of * * * Co., Ltd., I sincerely apologize for all the serious violations committed by salesman * * during the dispatch period! As a responsible brand enterprise, we feel deeply guilty and self-reproach for such a thing! The occurrence of this incident has caused some psychological harm to customers who have always trusted and supported * * * * in some areas, and also caused irreparable huge losses to the reputation and image of our company! At the same time, it also exposed the problems of dereliction of duty, accountability and investigation in the operation and management of our enterprise, as well as the lack of basic management and special time emergency handling ability.
In view of * *' s serious breach of trust, which damages the reputation of our company and customers, false information, false refund, false reimbursement, borrowing money from customers, accepting kickbacks and other serious violations, it has brought extremely bad influence and caused serious reputation damage. For the normal and orderly development of business and good corporate image, our company has made the following decision on * * through research:
The employee * * will be dismissed immediately and all employees of the company will be informed; Publicize it on the company website from now on for one year; Continue to recover all the money owed to the company and take legal action when necessary;
At the same time, the company will compensate you and yourself for the losses caused by * * during this period, including * *, * *, * * and other related expenses, which will be paid by the sales manager Sun. Once again, I apologize for all the troubles caused by * * during this period!
I hope your company and Mr. Lin will continue to trust and support * * in the future. Let's work hard for * *, maintain the good image of the company and develop friendly and cooperative relations!
I am here to convey
Salute!
xx
20xx year x month x day
Letter of apology to customers Mr. 7 x:
First, (explain clearly what happened and what mistakes were made). First of all, in my own name, I would like to extend my sincere apologies to you for the quality of this product. If I have another chance, I really hope you will give me another chance. We will ensure that similar situations will not happen in the products we provide in the future, and make this commitment solemnly. As for the quality of this product, according to my own opinion, I personally want to return it in full, and I can exchange it if your delivery time allows, but you still consider not to let us lose too much, and make this batch of goods an exception by means of full inspection, which makes me very grateful and still makes me feel guilty. Second, (reflect on yourself, analyze the reasons for your mistakes, mainly analyze your own reasons, and don't pass the buck. In view of this quality problem, we reflected it from all directions and negotiated with the processor one by one. Since you have done something wrong and hindered or influenced the other party, you should express your sincere apologies to the other party, and at the same time express your willingness to accept the compensation caused by it, or be responsible for the losses caused by your own mistakes. Finally, take the following measures and methods to prevent similar situations from happening again. Ask for forgiveness. Other parties hope that Teacher Wanggu can give us valuable advice again and please correct our shortcomings in time. We are willing to fully cooperate, strive to meet the requirements of customers to the greatest extent, achieve a win-win situation, and let us improve faster. thank you
Letter of apology to customers 8 Dear customers,
Hello!
I am the courier of 20xx Express, No.20xx. Due to the recent delay in delivery, I hereby submit my letter of apology to you and beg your forgiveness.
I must give you a clear and true explanation for this delay in delivery: during the period of 20xx 165438+ 10 10, one of your goods appeared in my work list, and it was an urgent cargo sent from Hangzhou to Shenzhen.
I forgot that at the time of delivery, due to carelessness, I made a careless mistake and sent the adjacent goods as urgent.
Now, I have been punished by the courier company, and I sincerely apologize to you. Our company is willing to compensate you for some losses caused by the delay in delivery.
I am here to convey
Salute!
xxxx
20xx year x month x day
Letter of apology to customers 9 Dear customers,
Since the new factory of our company was put into operation on xx, xx, the production capacity has been improved to a certain extent. However, due to the fact that part of our current twist production process is manual operation, and the automatic production line equipment is still being installed and debugged, product sales have been in the peak season since the end of August, and our current production capacity growth can't keep up with the substantial increase in customer sales in the national market, and the supply of goods can't fully meet the needs of customers, which leads to your goods not being delivered on time and in full according to the order, which affects your sales. We are here to express our deep apologies to you!
In order to solve the current gap between supply and demand, our company has increased the recruitment of production workers, planned to add two new production lines, and stepped up the installation and debugging progress of automatic production line equipment. It is expected that the production capacity of our company will be fully relieved in the near future.
Thank you for your understanding and strong support!
I am here to convey
Salute!
Apologize
Xx,xx,XX,XX
Letter of apology to customers 10 First of all, thank you for accompanying our company for 30 years, and for your support and love for our company for more than 30 years, which has brought us to this stage. Thank you for accompanying us through so many ups and downs, and take this opportunity to express our deep gratitude to consumers. Since 20xx, our company has launched the latest products, which have been supported by customers, making our products sell well, and the sales volume has also broken a record high, which is due to a reason of more sales growth. Our company's production has been under pressure and we can't deliver it to our friends in time. In this regard, our company expresses its deep apologies.
Please believe that in the future, we will adjust the goods control measures to ease the production pressure, so that we can supply the goods our customers need as soon as possible, without affecting our customers to some extent because of the shortage of goods. I believe that in the future, we will be able to improve the production speed and quality, so that customers can receive higher quality products while seeing us improve the production speed. As for some customers who didn't deliver the goods before, on behalf of the company, I once again express my deep apologies. I'm sorry for the inconvenience caused to my friends this month. I hope friends can accompany our company further and further, and I believe we will repay all consumers with better quality and service.
The above is a model essay about an apology letter to customers. In fact, in our daily life, we may make mistakes all the time, so it is very important to master the format and writing of apology letters, especially when we have an impact on our customers because of our negligence. We should write an apology letter to our customers with the most sincere attitude. If the customer's negligence is not handled properly, resulting in customer complaints, then it is a job loss. So read more letters of apology to customers. Only by mastering the essentials of writing an apology letter, when we make mistakes carelessly, can we save such mistakes in the fastest time and put ourselves in the most favorable position. Only in this way can we find an opportunity to make up for our mistakes.
Because we are not saints, it is impossible to never make mistakes, so realizing mistakes as soon as possible is the best salvation when making mistakes. I believe that as long as we can realize our mistakes early and then apologize and reflect, I believe that as customers, they will not really embarrass us small employees. What we are afraid of is that we don't have the courage to admit our mistakes and let more mistakes breed and spread. This is a big mistake.
I am here to convey
Salute!
Xx,xx,XX,XX
Letter of apology to customers 1 1 Dear customers,
Hello!
On April 3rd, I learned of your post at the Airport City Forum and immediately convened an emergency general manager meeting.
An investigation team was set up to make a detailed investigation of the whole incident. First of all, on behalf of the hotel, I would like to express my deep apologies to you and your family. Excuse me!
I will always remember your criticism as a warning. My employees made mistakes, especially those of the leaders, because I didn't educate them well! Did not let them deeply understand that "customers are God, our parents, and customer satisfaction is the purpose of our service"!
What has happened, I know that no amount of explanation is useless, and we will never escape. The hotel has criticized and educated all the responsible persons, checked their posts and imposed financial penalties. Once again, I sincerely apologize for the harm caused to you and your family. Please forgive me! In the future, we will treat our work with a high sense of responsibility and strictly grasp every link! At present, we have fully launched quality education and professional knowledge training for employees.
Please pay attention to our changes!
Here, I also deeply thank all the friends who are concerned about this matter! In fact, after I learned about this, I felt very ashamed and sorry, but more moved. Thank you for your high hopes for Huichuan! Huichuan changed from a suit shop to a behavioral western restaurant. 16 years of ups and downs, she accompanied a generation of children and grew up together. We are already familiar with each other, so I can better understand your feeling that we are not allowed to make mistakes.
Your criticism is that I hope Huichuan can do better! Walk more steadily!
When children grow up, it is inevitable to make mistakes in wrestling. At this time, his parents will definitely give him a hand and educate him carefully. Today's Huichuan suddenly developed from a small shop to a big shop, in my experience.
Still very shallow. The new hotel is like a child who has just started. We need the help of our parents to help us thrive!
In a word, no matter what, it's all because our work mistakes have brought you unhappiness. I hope we can resolve this contradiction with sincere hearts.
Once again, I sincerely apologize to you and your family. I hope you can forgive me! And visit Huichuan again, and all the staff of Huichuan will welcome you with the best service and the most sincere attitude.
I am here to convey
Salute!
xxx
Xx,xx,XX,XX
Letter of apology to customers 12 Dear customers in JD.COM,
In "1 1. On the eve of "1 1", you fought hard on the battlefields of "killing cats", "destroying the country" and "sweeping Ning" and achieved remarkable results. Especially the hand-drawn draft of Weibo's creative propaganda, such as "JD. COM uses the most bottomless ","donkey stepping on a bird "and" home appliance friend ",which makes people dumbfounded.
As a start-up company, Fruit Powder Kitchen is not qualified to join the hot front line, but it also wants to do its part for the "Double Eleven" War in JD.COM, do a good job in logistics and provide you with good catering and distribution at 4: 00 in the morning.
On June 24th 10, a JD.COM partner complained that the quantity of Xibei food was too small. After we received the news, we checked it immediately because we didn't explain our products to our customers. We are very sorry for this, which has affected your mood.
Our concept is to provide safe "light meals" service for white-collar workers. On our menu, Xibei and Jin Dingxuan's meals are simple meals developed by us for the white-collar lunch market, which is convenient for one person to eat. For example, Xibei's fried Chili with canned meat, the food in the canteen is around 50 yuan, and 1: 1 rice 25 yuan developed by the fruit powder kitchen.
Because some customers reported that there was little rice in Xibei before, we changed it to Meizhou snack (a subordinate brand of Meizhou Dongpo Restaurant). As a result, the vegetables and rice delivered to customers are packed in two boxes. Our original intention is for the sake of customers, but it may make customers misunderstand that the quantity of dishes we provide is small.
By developing simple meals in well-known hotels, we can solve such a problem: white-collar workers are obsessed with a dish in the restaurant, but it is inconvenient to eat it by themselves, so they can only wait until the weekend and make an appointment with three or five friends to satisfy their cravings. After the fruit powder kitchen develops the dishes of famous shops into simple meals, white-collar workers can eat them whenever they want.
This is the most essential difference between a fruit powder kitchen and a family food party. It is equivalent to the difference between sea fishing and sipping. Haidilao is a group of friends who rinse hot pot, and Xiabu Xiabu is a person who rinse hot pot. In essence, they are both hot pots, but they have different experiences. In the future, we will develop more light meals in restaurants.
We are still on the road to starting a business, and there are still many shortcomings. We hope to get the support of our partners in JD.COM. Of course, this is no reason for us to make excuses for ourselves.
In any case, as long as our service is poor and customers feel uncomfortable and dissatisfied, it is our failure. For this, we sincerely apologize to our partners in JD.COM.
We will make up for our mistakes with practical actions!
xxx
date month year
Letter of apology to customers 13 Dear customers,
Due to our company's weak legal concept, we changed the publisher's name "Qinhuangdao Yichengtong Technology Co., Ltd." to "Beidaihe Hai Life Culture Communication Co., Ltd." when printing the promotional materials of Qinhuangdao Tourism Annual Ticket Card, which caused confusion to the tourists and hurt Qinhuangdao Yichengtong Technology Co., Ltd.
Sincere apologies to Qinhuangdao Yichengtong Technology Co., Ltd., all employees and tourists. I'm sorry, but we are deeply disturbed by the influence of our ignorance on you. Please forgive us. In view of the damage that has occurred, we have decided to take the following measures to make up for the losses that have been caused:
1. Apologize to Qinhuangdao Yichengtong Technology Co., Ltd. and its customers, so that tourists can clearly understand that Qinhuangdao Yichengtong Technology Co., Ltd. is the only distributor of Qinhuangdao tourism annual ticket card, and Hai Life Company is only one of the distributors, not the distributor of Qinhuangdao tourism annual ticket card.
2. Link the letter of apology in a prominent position on the website set up by Marine Life Company to promote the annual travel ticket for at least one month.
3. Display the physical model of Qinhuangdao tourism annual ticket card in a prominent position on the website (marked with the name of Qinhuangdao Yichengtong Technology Co., Ltd.).
4. Take back all the publicity materials that have not been sent out and burn them.
5. Newly printed publicity materials shall be approved by Qinhuangdao Yichengtong Technology Co., Ltd. before printing. ..
We apologize again for our ignorance and voluntarily bear the losses caused to Qinhuangdao Yichengtong Technology Co., Ltd. ..
I am here to convey
Salute!
Apologizer: xxxxxx
Xx,xx,XX,XX
Letter of apology to customers 14 Dear QQ users,
Some time ago, a well-known dispute broke out between Tencent and 360 Company. Finally, under the coordination of the Ministry of Industry and Information Technology and other government departments, this dispute came to an end, and the safety and rights of QQ users were guaranteed. Here, we sincerely apologize to all users who have been troubled by this incident! We humbly accept informed criticism from the Ministry of Industry and Information Technology and other government departments, and will earnestly implement the follow-up work according to relevant requirements. We will also listen carefully, summarize and draw lessons from your opinions and criticisms in this process.
From a painful experience, the way we deal with it and communicate with users has a lot to reflect on. At first, we focused on such questions as "who is right and who is wrong" and "right and wrong", but at the same time we ignored the user's feelings.
As an early and large-scale enterprise, as an industry leader, we should pay more attention to users' feelings; If we can communicate with you more fully and give you a chance to better understand the risks and problems before making that "difficult decision", the evolution of the whole incident may be another scene.
After the incident, we got a lot of information from users, media and industry experts, including opinions, suggestions and criticisms. No matter from which angle, it is our luck to get your help, and it is also our harvest in this incident. You may not be able to imagine how important these opinions are to us. It is your opinions that will become the key driving force for Tencent's strategic transformation and enterprise upgrading.
It is based on this understanding that the company leaders put forward in a letter to employees not long ago: "This is not the worst moment; There is no best moment; Let's let go of our anger; Let us remain in awe; Let's open the door to the future. " We believe that after this incident, with the promotion of the government, the era of "competition under the sun" that we have been longing for will finally come. Tencent will also embrace this era with users and the industry with a more open mind.
With the continuous growth of QQ users, we understand that our responsibility is becoming more and more important. In the face of responsibility, we must demand more from ourselves and do better. This mentality also allows us to better understand your troubles in this incident. Therefore, we sincerely apologize to you again and hope to get your support in the future.
No matter past, present or future, our wish is the same: to be with you.
xxx
date month year
Letter of apology to customers 15 Dear users of Bingde convenience store:
Hello!
Here, please allow all employees of Bingde convenience store to sincerely say sorry to you. In the past two days, Heze was hit by a snowstorm that never happened in a decade, which led to the collapse of our warehouse for storing logistics vehicles, which made the logistics vehicles unable to drive and the goods warehouse in jeopardy. The difficulty is beyond our imagination.
However, the snowstorm weather has not affected users' trust in us, and the order volume in these two days has exceeded five times that in the same period. In order to ensure the quality of our service, Mr. Dong, the general manager of the company, became the big brother of logistics and led all the employees of the company to fight in the front line of logistics. However, there is too much snow on the road surface in Heze City, and some goods are still delayed to reach users.
For this reason, all employees of the company hereby apologize to you. This regrettable situation is caused by the company's poor consideration.
Bingde's service concept is to provide users with convenient and fast life and bring you more quality life enjoyment.
However, the delayed delivery of orders will inevitably affect the user experience. We thank our customers for their understanding and tolerance.
Thank you for your concern and support for Bingde convenience store. Today's delivery has returned to normal.
Thank you again for your support and love for Bingde!
Letters from all employees of the company.
20xx165438+1October 26th