1. Login to the website of Shandong College Entrance Examination Book: First, enter the website address in the browser, click the "Login" button in the upper right corner, enter the account number and password in the login page that pops up, and click the "Login" button.

2. Enter the ordering page: After the user logs in successfully, he can find the "My Order" option on the homepage of the website or the personal center page, and click to enter the ordering page.

3. Select a refund order: In the order page, users can select an order that needs a refund, and then click the "View Details" button next to the order.

4. Submit application: On the page of viewing order details, users can see the order status, order cost and other information, and click the "Refund Application" button at the bottom left of the page.