The working standard of newspaper reading room is: when borrowing and returning books, we should carefully check the relevant materials and strictly check the damage and graffiti of new books in that year. The fouling rate shall not exceed 65,438+0%, and the loss rate shall not exceed 0.65,438+0%.

The library requires managers to serve readers enthusiastically and actively, pay attention to polite service terms, put an end to readers' complaints about service attitude, solicit readers' opinions and do a good job of feedback.