While Accenture helps its clients to implement effective knowledge management, its management has also implemented successful knowledge management practices within itself. Nowadays, in Accenture, sharing knowledge has become a long-standing culture. Accenture's success is largely due to its powerful knowledge management system. Idea and architecture
Human beings create knowledge for enjoyment. As a consulting company that relies on the knowledge and wisdom of consultants, in the eyes of Accenture executives, the intellectual capital of enterprises is a collection of methods, tools, training, data, ideas, thinking and experience, which is valuable for enterprises to engage in business activities. Knowledge management is a systematic process to achieve enterprise goals.
Undoubtedly, "knowledge capital" is one of Accenture's most valuable assets. Therefore, the management gives knowledge management a strategic position-the strategic intention of implementing knowledge management is to make knowledge an engine for transforming ideas into business value; The specific task of knowledge management is to create, acquire, synthesize, share and use information, ideas and experiences to achieve Accenture's business goals.
Accenture pursues the global knowledge management strategy with great concern: knowledge management is led and managed by the president of global knowledge management; 543 knowledge management professionals are distributed in various branches around the world; Knowledge management is regarded as an indispensable business practice; Knowledge management professionals have their own career development model, and the company provides them with special courses. In addition, Accenture has also established a global standard operating process of knowledge capital, including knowledge acquisition, content audit and knowledge archiving. And the standard process of knowledge sharing has penetrated into Accenture's business development, project implementation, quality assurance and other business processes.
Knowledge management is not equal to information technology, it involves individuals, organizations, enterprises, strategies, environment and other aspects. At Accenture, at the individual level, knowledge sharing has been embedded in employees' learning procedures, so the skills they need can be subtly integrated into their daily learning. Company leaders realize that knowledge sharing is not only the key to the success of individuals and organizations, but also the main driving force to promote knowledge sharing. Therefore, they strengthen knowledge sharing within the organization through determination and exemplary role, as well as evaluation and encouragement of employees.
At the organizational level, Accenture organizes employees into cross-functional project teams facing the industry. It is these groups that use and create the intellectual capital of the company. Accenture's global knowledge management team clearly supports these groups. Knowledge sharing is the key index for the company to evaluate the performance of the project team.
Accenture employees usually need to stay away from the office and work in the customer's office. The characteristics of this business require Accenture to spread the best solutions and related technologies around the world. Therefore, every project team in Accenture needs to build a new building based on the knowledge collected by the company, and they don't need to invent the process.
At the strategic level, Accenture combines the personal skills, knowledge and experience of consultants with the accumulated knowledge of the company.
On the environmental level, Accenture realized that with the deepening of globalization, customers' needs are increasingly complex and diverse, the time required for innovation is greatly shortened, and new technologies make communication faster; Therefore, the management requires that the company's knowledge management system must operate according to environmental factors.
* * * Enjoy the Internet.
In order to realize the perfect combination of strategy, personnel, process and technology, Accenture established its own knowledge management system-KX (Knowledge XChange). Accenture's global knowledge management system is based on the advanced technical architecture and is built on the Lotus Notes platform. Accenture is distributed on 300 Lotus Notes servers all over the world and loaded with thousands of databases. Accenture's IT staff provide technical support for the database 24x7. Accenture is equipped with personal computers for all its employees, and it has 75,000 Lotus Notes users in 1 10 offices in 47 countries. In order to facilitate employees to share knowledge, Accenture has implemented standardized workstation configuration and technical infrastructure around the world.
When a project of Accenture is about to start in new york, USA, the project team urgently needs someone with some special skills, which is scarce in new york. In this case, the project team can conduct global personnel deployment. Avoiding websites is Accenture's way of deploying people. This website contains the latest resumes of all Accenture employees-indicating their location, project experience, skills/expertise, educational background, training and professional qualifications, etc. , for the project leader to retrieve. In addition, eScheduling also provides a two-way communication function, where Accenture employees can freely express their opinions and suggestions on the deployment of project personnel.
After some searching, the project team finally found the needed experts in Beijing. Therefore, experts will travel from Beijing to new york office. Before going to new york, he can book office seats and required equipment in new york through KX: find the office service portal in the yellow pages of KX, enter the office seat or conference room reservation function, select the office location (new york), time period, seat category, seat number and required equipment, and submit it. When he arrives at Accenture's new york office as scheduled, he will find that everything is arranged as he wishes. After the project is completed, the project leader will evaluate the performance of everyone in the KX team. Employees' superiors in Beijing will make an overall evaluation of employees' performance for half a year or annual.
Accenture's knowledge management system can provide six functions: business documents, business management, professional research, training and learning, communication and access to external resources. These functions strongly support employees from different markets, industries (communication and high-tech industries, financial services, government agencies, product manufacturing and resource industries) and service areas (enterprise strategy and business structure, customer relationship management, supply chain management, financial performance management, personnel performance management, business solutions, solution operation, information technology research and innovation and entrepreneurship service centers, etc.). ).
Accenture's KX has many powerful functions. For example, if an Accenture employee needs to know about the project experience of bank knowledge management, he can go to the KX Yellow Pages first, find the FS knowledge source, and then enter the restrictive keyword (bank/knowledge management) to perform the query function. Soon he will get a list of all relevant contents; Then, he selects the title of the required document in the list, or opens it directly, or chooses to let the system send the information to the personal mailbox.
KX Yellow Pages provides Accenture employees with a variety of query channels, which is the most convenient way for them to find information. Through the KX Yellow Pages, they can quickly find the database they need and add it to their personal workstations. KX's database is updated synchronously all over the world, with rich contents, including library, practical help, forum, industry analysis and so on. , and classified by market, industry and service field.
With the support of a strong knowledge system, any new Accenture employee will not be at a loss because of the unfamiliar environment, and his familiarity with the company and business will begin with the orderly KX Yellow Pages.